Address
Form of workJob Description
About Responsive
Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management. Responsive customers including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information. Responsive has nearly 2,000 customers of all sizes and has been voted "best in class" by G2 for 13 quarters straight. It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100. Customers have used Responsive to close more than $300B in transactions to-date.
If you have a track record of success in quota-bearing sales engineering roles and thrive off of a fast-paced, collaborative culture where you can make an impact, you may be a fit for this position within the Responsive Sales Engineering/Solution Consulting team.
The Solutions Consultant is responsible for supporting and enabling the Sales team to successfully close opportunities across the entire Sales cycle. A successful SC will be a self-starter and not only develop a comprehensive understanding of the software but will work closely with our customers to assess their unique needs, challenges, pain points and create tailored solutions through customized demos and Proof of Concepts (POC's) to articulate product value to prospects. The Sales Engineer will collaborate with other teams within the organization, such as marketing, customer success, and product development, to align strategies and meet customer needs.
As a member of this rapidly growing team, the Solutions Consultant will have a direct impact on Responsive's Go-to-Market (GTM) strategy and will provide prospective customer feedback that will directly impact the development and improvement of the company's cornerstone software.
Location: Hybrid in Dallas TX; Portland OR; Boston MA; Kansas City Metro areas
Key Responsibilities- Keep up to date on the latest developments in the SaaS space and develop an in-depth understanding of the platform.
- Work closely with customers to assess their unique needs, challenges, and pain points.
- Create tailored solutions and drive customized demos and Proof of Concepts (POC's) to articulate product value to prospects.
- Actively track and respond to RFIs, RFPs and Security questionnaires from prospects.
- Provide technical support during the sales process, addressing questions, concerns, and technical issues that may arise.
- Collaborate with other teams within the organization, such as marketing, customer success, and product development, to align strategies and meet customer needs.
- Continue to extend support to customers after the sale by addressing technical issues, assisting with onboarding, and ensuring customer satisfaction.
- Contribute to the SE operating model and suggest process improvements that could positively impact the organization.
- Customer centric mindset with excellent problem solving and storytelling skills.
- Excellent written, verbal communication and presentation skills.
- Familiarity with the bid and response management industry
- 3 – 5 years of experience in a Pre-sales, Sales Engineer, Solution Consulting or Customer Support role at a product-based firm.
- Bachelor's degree in a technical specialization
- 3-4 experience with SaaS solutions.
- Proficient understanding of the Public Cloud (AWS, Azure, Google) and associated technologies.
- Familiarity with Sales Enablement tools, CRMs & Collaboration platforms
- Ability to be agile, work and deliver independently in a fast-paced environment.
At Responsive, our mission is to establish ourselves as one of the best places to work by building trust, respecting personal boundaries, valuing work-life balance, promoting diversity, and inclusiveness, and instilling a true sense of ownership and belonging among every employee that will transcend to delighting customers and creating true market value.
- People feel empowered, supported, and included
- Trust and transparency are built into the way we work
- Creativity, curiosity, and continuous improvement are encouraged and nurtured
US-Based Employees can look forward to the following benefits:
💰 Competitive Compensation, Company Bonus
📈 401k with company matching
📚 Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
🏝 3 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement
✈ 4 week sabbatical after 5 years of service
🧘♀️ Weekly virtual yoga sessions
🍀 Mental Wellness Program (EAP) to support your well-being and self-care
🍹 Team events, such as happy hours, off-sites, and team building events
❤️ Best-in-class health benefits, company paid for employee and company contribution for family coverage
🌍Associates based outside of the US will enjoy similar benefits, comparable and specific to their national standards
Responsive is committed to building and fostering a diverse and inclusive culture that we can all be proud of. We encourage people of all cultures, ethnicities, ages, backgrounds, races, national origins, genders, sexual orientations, religions, and abilities to apply for our open positions. If you are also committed to this kind of culture and see yourself joining our team, please apply - we look forward to learning more about you!
