Solutions Architect - Digital Solutions (Hybrid)

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

Liberty Mutual IT Global Digital Services is actively seeking a Solutions Architect for the Digital Solutions group who will be responsible for the architecture of our Help Desk platforms. As a subject matter expert in knowledge-based inscription, telephony platforms, and BOT technology, the Architect will provide technical leadership for the overall strategy and roadmaps on the lifecycle of our platforms and solutions. This position is part of a core team that is responsible for enhancing Liberty’s self-serve technology solutions that meet the evolving needs of our workforce and support our business objectives.

Responsibilities

• Contributes to the development of technology strategy and technology roadmaps that enable the business, usually for a specific business capability domain.
• Provides consultation and collaborates with Engineering Managers, business partners and peer groups regarding long and short-range product features. Provides oversight at the business capability domain level influencing decision-making and prioritizing the business and architecture backlog for the aligned development squads.
• Educates and drives adoption of the well-architected framework to promote Operational Excellence, Security, Reliability, Performance Efficiency, and Cost Optimization into cultural norms.
• Contributes to the design and development of architecture (integrated process, methodology, framework, software/applications, data, information, and technology) scalable solutions to business problems in alignment with the enterprise architecture direction and standards.
• Influences and partners with the Product Owners and engineering teams to align the technical design and strategy with the product roadmap.
• Connects Solution Engineering with Technology and Portfolio Architecture work to ensure sound roadmaps that deliver business value.
• Responsible for prototyping complex, cross-platform business solutions to validate newer technologies. Reviews and ensures major architectural designs are consistent, maintainable, flexible, and cost-effective solutions. Participates with application and infrastructure design architects to guide development and releases.
• Maintains collaborative and strategic partnerships between customers, vendors, business partners, and technology teams.
• Share expertise ensuring that teams are continuously improving and learning together to meet current and future engineering and architecture needs.

• Telephony/omnichannel experience strongly preferred; candidates who have a strong working knowledge and experience with channel routing, Interactive Voice Response (IVR), and Intelligent Virtual Agent (IVA) functionality.
• Candidates who have general working knowledge and /or understanding of best-in-class call center processes, workflows, and technologies.
• Experience with various chatbot technologies and implementation strongly preferred; candidate with strong knowledge of ways to incorporate AI into the employee experience and support broader operational goals.
• Experience with proactive and innovative technology and toolsets; candidate will have experience designing and optimizing technologies leveraging AI and ML

• Advanced knowledge of agile development methodologies as typically acquired through a Bachelor`s or Master`s degree in a technical or business discipline or equivalent experience.
• At least 10 years of related experience
• Knowledgeable in software engineering languages and tools; proficient in new and emerging technologies
• In-depth understanding of layered solutions and designs; in-depth understanding of shared software concepts and product features, as well as security-minded
• In-depth knowledge of business operations, objectives, and strategies; in-depth understanding of global business and technology trends and the financial services industry
• Strong influencing and consensus-building skills, and the adaptability to respond to change quickly.
• Strong communication skills, both written and verbal; strong presentation skills
• Ability to effectively collaborate with all levels of the organization with diverse backgrounds.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.