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SalaryCompensation Details:
$70000.00 - $75000.00
Job Description:
The Software Support Analyst will support Ace Handyman Services and Ace Hardware Painting Services in making sure all new businesses onboarded onto our software platforms and then serve as ongoing support and subject matter expect on ServiceTitan, Monday.com and PaintScout.
- Provide personalized one-on-one sessions and webinars for franchisees and staff throughout the onboarding and post-go-live phases, guaranteeing their success and expertise with ServiceTitan.
- Quickly and effectively resolve franchisee and staff issues through a dedicated support ticketing system via Monday.com, prioritizing high-impact concerns.
- Assist in the initial setup and ongoing optimization of ServiceTitan tenants, ensuring they are fine-tuned for maximum functionality and aligned with business goals.
- Develop and deliver targeted training to franchisees and staff to deepen their understanding and maximize their use of the comprehensive features of the softwares assigned to the business units.
- Support the optimization and maintenance of the AHS Monday.com account.
- Support and provide strategic insights to promote sophisticated utilization of the ServiceTitan Center of Excellence.
- Keep franchisees, staff, and management informed and trained on the latest ServiceTitan features and updates, ensuring seamless integration and competent usage.
- Support the monthly communication to franchisees and staff, detailing the progress of the ServiceTitan implementation, highlighting new support resources, strategic initiatives, and recent product updates.
- Development of technology solutions to improve operational efficiency.
- Enforcement of IT standard operating procedures.
- Introduction of third-party service providers and software solutions
- Standard operating procedures modifications.
Skills Needed
- Bachelor’s degree in information technology or equivalent experience.
- Prior Home Services industry experience strongly preferred.
- 3-5 years’ experience with ServiceTitan software.
- 2+ years of Service Industry experience.
- Technical Proficiency: Proficient in software such as ServiceTitan, Monday.com, and Microsoft Office.
- Stakeholder Management: Experience in managing expectations and relationships with various internal and external stakeholders.
- Innovative Thinking: Capacity to drive innovation in technology and business processes to drive efficiencies and profitability.
- Problem-Solving: Excellent analytical and problem-solving abilities
- Adaptability: Ability to adapt to rapidly changing technology landscapes.
Equal Opportunity Employer
Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.
