Software Application Consultant - Virtual, United States

About Us

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

The Application Consultant works to deliver our WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each customer. The Application Consultant works with the Global Services project teams to ensure the WFS Suite products being developed comply with the needs of the customer and are delivered successfully by configuring the software according to the customer’s documented workforce management business requirements and validating their expected results. They perform coding, debugging, testing, and troubleshooting throughout the Workforce Software Suite development process. They continue to develop their skills in consulting, leadership client relationships, and in the knowledge of WFS Products by taking WFS product suite training courses and maintaining certifications.

Responsibilities

• Responsible for configuring for WorkForce Software (WFS) Suite (Time & Attendance, Absence Compliance) according to the customer business requirements using JavaScript, HTML, or other scripting tools Responsible for supporting confirmation and refinement of business requirements with the client in meetings and client workshops
• Understands the WorkForce Software Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting implementation)
• Understands project scope and implementation approach for assigned projects
• Continuously improve WorkForce Software Product solution skills by staying updated with the latest WorkForce Management Software enhancements
• Perform unit and system testing of configured application and ensure test cases pass as described by their requirements
• Help facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
• Identify and escalate out of scope requirements and delays to the Project Manager or Senior Team members
• Estimate work effort with accuracy
• Provide status updates with Project Managers, customers, and stakeholders on project status
• Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization
• Attend training courses and undertake self-learning as required to further develop the skills and knowledge necessary for continued success
• Maintain WFS Product Suite certifications required
• Work on project implementation assignments and follows standard practices and procedures in analyzing situations or data
• Help mentor other team members
• Understands various project management methodologies

Requirements

• Minimum of 1 year experience and demonstrated knowledge of SQL and writing simple to moderate queries
• Minimum of 1 year experience and demonstrated knowledge of JavaScript, HTML, or other scripting tools
• Familiarity with business applications, such as Excel or DBMS systems
• Logical and technical mindset for analyzing problems and identifying root causes
• Effective communication skills both written and verbal
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances
• Ability to work on a dynamic, customer-focused team and establish excellent working relationships
• Demonstrates a strong desire to grow both technically and as a professional consultant
• Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus
• Experience providing application support for complex software systems, preferred
• Programming experience utilizing Java, C#, C++ or 4GL programming languages
• Familiarity with at least one report writer such as Crystal Reports, Cognos, Actuate, etc., preferred

Travel

• Travel may be required depending on the assignment

Education

• Bachelor’s degree or equivalent experience

Why You Should Join the WorkForce Team?

• Unlimited PTO
• Flexible Hours / Work from Home Policy
• 401k with Company Match
• Performance Bonus
• Career Development and Training – Be the CEO of your career!
  • Company paid LinkedIn Learning subscription.
• Diversity, Equity, and Inclusion Initiatives including committees such as:
  • Women for Inclusion
  • Age: Unity Beyond Years
  • Racial Equality/Discrimination
  • Mental and Physical Ability
  • WorkForce Pride Network
  • Global Perspectives
  • Band of Veterans
• Health and Wellness / Gym Reimbursement
• Full Comprehensive Health Benefit Package
• Parental Leave
• Community Outreach Programs and Charitable Support

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.

WorkForce Software is an Equal Opportunity Employer.