Application Technology Management Consultant/Expert

Application Technology Management Consultant/Expert #985010
Job Description:

• Coordinate and lead problem management activities/bridges ensuring root cause and permanent corrective actions are identified for high impact/high visibility Incidents.
• Facilitate communications across ITO service teams, escalate and communicate up the management chain.
• Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently.
• Ensure timely creation and updates to the Problem record and appropriate priority is assigned to problem records.
• Maintain open communication and good working relationships with all service teams that participate in Problem Management and help define ways to increase internal and external client satisfaction.
• Review problem ticket records for accuracy of information, generate reports and facilitate Problem Reviews.
• Develop trend analysis and prepare service improvement plans to address identified gaps.
• Meet with Problem Process Owner to review process and procedures, revise and maintain Problem Management processes and procedures that reflect best practices.

Skills Required:

• Must be able to work in fast paced environment.
• Adaptability to demanding circumstances that require timely and accurate responses
• Proven negotiation skills
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide appropriate courses of action
• Strong analytical, multitasking, and prioritization skills
• Strong collaboration and partnering skills
• Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders
• Process skills; ability to work with ITO service teams to ensure effective operations
• ITIL Foundations

Skills Preferred:
N/A
Experience Required:

• Must be able to work in fast paced environment.
• Adaptability to demanding circumstances that require timely and accurate responses
• Proven negotiation skills
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide appropriate courses of action
• Strong analytical, multitasking, and prioritization skills
• Strong collaboration and partnering skills * Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders
• Process skills; ability to work with ITO service teams to ensure effective operations
• ITIL Foundations

Experience Preferred:
0
Education Required:

• bachelor's degree

Education Preferred:

• Additional Safety Training/Licensing/Personal Protection Requirements:

Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible,creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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