Social Worker Lsw

**Remote Opportunity**
Responsibilities:

• Manage small call center staff, including hiring, scheduling, addressing employee issues, and implementing and maintaining standard operating procedures for a 24/7/365 crisis intervention line.
• Engage callers to assess and de-escalate crises in the least restrictive manner to ensure caller safety over the phone
• Develop and assist in the implementation of crisis safety plans
• As appropriate, provide emotional support, motivational interviewing, assessment or referral, linkage, and consultation with other mental health service providers .
• Elevate crisis calls based on standard operating procedures while also using clinical acumen and risk assessment skills.
• Report to assigned supervisor and actively seek consultation whenever necessary or requested by supervisor
• Build rapport with team members that fosters a team culture promoting values and vision
• Actively participate in quality improvement activities to promote continual growth and improvement in quality of services provided
• Continually engage in training and professional learning to build skills and collaborate with other team members
• Completion of required documentation within established timeframes.
• Use of an Electronic Client Record, and additional call management software.
• Maintain any applicable licensure and/or certification requirements.
• Maintain intake notes, agency resource records, and documentation
• Maintain familiarity with, and adhere to, program policies and procedures
• Maintain confidentiality of privileged information and adhere to client privacy laws
• Document all critical incidents and utilize all agency procedures for proper documentation and record keeping
• Stay up to date on all required trainings

Experience:

• Education: Bachelor’s Degree in psychology, counseling, social work or related field is required. 
• At least 1-2 years of clinical and/or crisis intervention experience is preferred.
• Knowledge of or experience in crisis response and/or suicide prevention program delivery.
• Computer Skills: Proficiency in Microsoft Office 365; Proficiency in Internet Explorer, Outlook/Exchange; Windows operating systems