Social Media Support Specialist, Public Service Recruitment

WHO WE ARE: At Fors Marsh, we combine the power of science and strategy to improve people's lives. Each day, we work with institutions and organizations that seek to disrupt markets, understand and influence behavior, drive action on a national scale, and create positive impact. Our approach extends far beyond our client portfolio—as a certified B Corporation and a 2020 Greenbook Top 50 Market Research Company, we make a difference in our community through corporate-sponsored employee volunteer programs and pro bono partnerships with values-aligned nonprofits. Most importantly, as a 2019-2024 Top Workplace, we are committed to putting people first and foster a culture that reflects that commitment. We are proud to be an equal opportunity employer, and we celebrate diversity and inclusivity as the foundation of a healthy, successful, and innovative work environment. Join us, and together we can work to ensure a better tomorrow.

WHO WE ARE LOOKING FOR: Fors Marsh is currently looking for a self-motivated and competent individual for a position as a Social Media Support Specialist to work full time remote. The Social Media Support Specialist will provide a basic level of customer support via Social Media platforms with the goal of referring them to official recruiting websites to have more complex questions answered by other staff members.

Responsibilities include:

• Responsible for regular interaction with potential recruits through Social Media to answer any questions regarding the Army National Guard with goal of prequalifying these individuals.
• Actively responds to and moderates comments, and monitors activity in online communities (as identified by strategy team) to support marketing initiatives.
• Direct and facilitate interested ARNG candidates to the Call Center or website.
• Track and report every action that has been taken during your shift (Number of Likes, Deleted Comments, Approved Comments, etc.).
• Engage and lead conversations to topics that reference joining the National Guard.
• Advise visitors on enlistment eligibility according to ARNG enlistment criteria.
• Promptly complete all projects and administrative tasks as assigned; following operating procedures is key.
• Communicate effectively via telephone or chat and maintain the flow of information while keeping supervisors informed of any issues that may occur.
• Gain functioning knowledge of the portal software used to process applications.
• Complete and submit daily time reports.
• Represent Fors Marsh in a professional manner with all clients and partners.

Qualifications:

• High school diploma or equivalent is required.
• 1-3 years of experience monitoring Social Media activity, regularly responding to and moderating comments, and interacting in online communities is required.
• Thorough knowledge of Social Media platforms, especially: engaging on Facebook, LinkedIn, Twitter, and Instagram is required.
• Ability to multitask with multiple communication tools in order to provide an exceptional level of customer service is required.
• Ability to work evening/night shift (4:00 pm - 12:00 am EDT) if needed is required.
• Must be a U.S. Citizen and consent to a full background check due to our federal contract requirements.
• Familiarity with Sprout Social, Meltwater, and/or Salesforce is preferred.
• Experience monitoring trending topics is preferred.
• Knowledge and experience in how to encourage greater Social Media participation is preferred.

We Offer:

Our benefits typically meet or exceed our competitors' packages. Ways we are unique?

• Ability to make an impact on people's lives, both internal and external to the organization.
• Top-tier health, dental, vision, and long and short-term disability coverage all covered at 100% for employee coverage.
• Remote work.
• Our company culture, which values balance and allows each employee to take leave as they require it to balance the responsibilities of both their work and home lives without worrying about depleting their available leave hours.
• We provide a floating holiday bank so you can celebrate the days you value.
• Generous matching retirement contributions and no vesting period starting the third month of employment.
• Dedicated training and development budgets to expand your expertise and grow your skillset.
• You can volunteer your way with paid time off.
• You can participate in Fors Marsh staff-led affinity groups.
• Our employees receive product and service discounts through the certified B Corp network.

Salary: $50,000 - $55,000

Location: Remote, United States Residents only

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran