Social Media Community Manager

Myna is building the future of the collectibles market, with a mission to be the most trusted culture-driven exchange for products people love. We’re starting with sneakers but will quickly expand into other highly sought-after consumer goods. Built on the blockchain, we enable users to buy, sell and trade assets based on digitized versions of the physical goods allowing faster transactions, lower fees, reduced friction and the ability to do more with your goods than ever imagined.

Because we’re building a marketplace for the next generation, our users are core to the company. We listen to our users – every single customer – to help us shape our product. We’re seeking a Social Media Community Manager to live and breathe our customer culture, continue to build a strong sense of community and encourage new users to choose us as their go-to collectibles marketplace.

You Are:

• An experienced Social Community Manager with at least 2 years professional background in social management
• Knowledgeable/passionate about sneaker culture with an excitement about other collectibles verticals
• Interested in Web 3/NFT/blockchain development and have an ability/desire to carry conversations in this space (with support from internal team experts)
• Well-versed in the dynamic social landscape and how to scale channels, create engaging content with partners and to innovate
• A self-starter with an entrepreneurial mindset and an excitement to work with an early-stage, quickly growing company
• Analytically minded – with an ability to use data to build insights

The role will be based in the US, fully remote. Preference for candidates in NYC, LA or SLC based on content creations collaboration opportunities. The role is part time, hourly with the opportunity for full-time salaried position as the company grows/role necessitates and as the candidate shows potential for strategic growth.

Requirements

• Post content and manage community interactions on our core Social Media channels (Instagram, X, Discord) with a strong focus on social response, community building and content performance
• Respond to comments and customer queries in a timely manner
• Partner with Marketing to create the copy for the Social Media posts and create/edit Instagram Reels as applicable
• Serve up insights to the internal Myna team based on community interactions with a strong focus on:
• Reconciling customer service questions/requests in partnership with the Customer Success team
• Identifying opportunities for product optimization based on customer interactions
• Work within Marketing to serve up content performance insights and refine content strategy including outlining and updating KPIs
• Partner with Vault team, Myna Sellers, Influencers and other Content Creators to develop and optimize content for Social Media performance, particularly engagement and follower growth
• Support Marketing in developing the social content calendar and building and optimizing social campaigns and activations
• Regularly report on current community trends, sentiment and channel performance
• Recommend tools to support Social Media goals that suit Myna’s business through stages of growth

Benefits

• Part Time (20 hours per week) @ $35/hr
• Potential for FT with company growth