Smoothie Barista

Summary: Responsible for working in every aspect of the bowl, smoothie, and food making processes including any additional preparation and clean up. This individual will work under the direct instruction of management on shift. The Bowlista® is an individual who pays great attention to detail, who helps out other team members in our fast-paced environment with outstanding communication skills, and has a drive to serve their customers with a smile, positive attitude, and individualized personal connection by performing the following duties:
Duties and Responsibilities include the following. Other duties may be assigned by management
1. Scrapes food completely out of blenders, off cutting mats and utensils and thoroughly wash them by hand with the use of washing tools such as brushes and sponges, and then places them on the drying rack or designated towel.*
2. Maintains the cleanliness of the café by sweeping and mopping the café daily and as needed throughout the day and cleans windowsills.*
3. Clears/wipes down tables and chairs every 30 minutes as per designated timer, and nightly before closing café.*
4. Takes out the garbage daily and as needed throughout shift.*
5. Makes smoothies specific to customer request and/or recipe.*
6. Makes bowls specific to customer request and/or recipe.*
7. Makes espresso beverages or iced beverages specific to customer request and/or recipe.*
8. Strictly adheres to portioning by using all designated scoops/spoons/other utensils.*
9. Prepares ingredients for blending and follows all food handling, allergy, and safety requirements.*
10. Follows specific recipes and sequencing instructions to prepare menu items using basic kitchen equipment, blenders, and preparatory utensils.*
11. Retrieves ingredients from appropriate areas by lifting and carrying to food preparation area.*
12. Communicates shortage of menu items to team member in charge of shift (manager, shift leader, or key holder) immediately.*
13. Prepares food items according to recipes, instructions, sequencing, and customized orders by strictly following all food handling, allergy, and safety requirements.*
14. Hands off prepared food for delivery to customer.*
15. Demonstrates a clear awareness of customer allergies by changing gloves, cleaning preparation area, and changing out all utensils and cutting boards.*
16. Expedites orders that come in from the cashier to the necessary station with ticket included.*
17. Retrieves orders from stations and checks ticket to ensure accuracy before handing order to customer.*
18. Strictly follows Bowl Boss’ “Triple-Check Method” by communicating with team members involved in the preparation of food items before handing order to customer.*
19. Efficiently runs register by taking customer orders in a friendly, patient, and individualized manner.*
20. Has a clear understanding of Bowl Boss’ products and effortlessly answers all customers’ questions regarding menu items.*
21. Manages orders by keeping them flowing to correct stations and/or expeditor and ensures that customers receive their correct order.*
22. Notates any and all food allergies or intolerances of the customer upon ordering.*
23. Has extensive knowledge of allergens in each menu item and patiently helps ordering customer with decision.*
24. Receives cash transactions and makes correct change without error.*
25. Receives credit card and Apple Pay transactions in accordance with restaurant procedures.*
26. Receives online orders and prepares order according to pickup time.*
27. Greets customers warmly as they arrive and says goodbye and thank you upon exit, even when there is a line.*
28. Understands expiration dates and how to properly rotate fruits, milks, beverages, base tubs and other toppings upon the arrival of a new shipment.*
29. Answers phone by second ring, regardless of opening or closing time.*
30. Adheres to position assigned at beginning of shift, only moving when directed by management.*
31. Understands where pre-orders are placed and prepares food accurately and on time according to ticket.*
32. Strictly adheres to confidentiality agreement and meets all restrictions regarding the disclosure of information to customers and outside parties.*
33. Delivers orders to customers awaiting curbside pickup.*
34. Performs other duties as assigned.*
35. Completely understands and follows Bowl Boss’ guidelines as listed below*:
Guiding Principles
For Bowl Boss Açaí to maintain its cutting-edge status, we follow these principles to help us make every decision and keep the business running smoothly:
1. Treat all people associated with Bowl Boss Açaí with complete dignity, trust, and respect.
2. Recognize the core mission of our business and how your job fits into the big picture.
3. Apply the highest standards of excellence to the preparation of our menu.
4. Embrace the diverse work environment and varying workstyles throughout.
5. Contribute to the overall success during each and every shift by being a team player.
6. Create passionate and satisfied customers all the time.
7. Understand that profitability is the key to our future growth and success.
8. If you are a member of management, you will be fully committed to helping guide employees through principles 1-7.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability: Ability to read and comprehend instructions, short correspondence, and memos in English. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in a calm and professional manner.
Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have knowledge of POS system and landline phones.
Education/Experience: High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Experience with a customer service background, or restaurant experience is a plus.
Equipment used:

• Knives of various sizing
• Cutting boards
• Blenders
• Refrigerators
• Freezers
• Espresso machine
• Ice machine
• Keg machine
• Toaster
• Various kitchen utensils

Knowledge, Skills and Other Abilities:

• Ability to stand for long periods of time
• Oral communication skills
• Written communication skills
• Customer service
• Customer aptitude
• Organizational skills
• Diplomacy
• Math aptitude
• Reading skills
• Time management
• Ability to work in a high-pressure environment
• Ability to lift up to 50 pounds

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear, taste, and smell. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job must include close vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly exposed to wet or humid conditions (non-weather), work near moving mechanical parts, extreme cold (non-weather), and vibration. The employee is occasionally exposed to risk of electrical shock.The employee may be exposed to wet, humid, cold, or hot weather conditions while delivering a Curbside Pickup order to a customer’s car parked directly outside café.The noise level in the work environment is usually loud.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 15 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Restaurant type:

• Café
• Coffee shop
• Fast casual restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Time management: 1 year (Preferred)
• Communication skills: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• English: 10 years (Required)

Ability to Relocate:

• New Hartford, NY 13413: Relocate before starting work (Required)

Work Location: In person