Front Desk Clerk & Photographer (Part Time)

JOB SUMMARY

The gift shop clerk is vital to ensure visitors feel welcomed when entering the La Crosse Queen Cruises ticket office. Duties include, but are not limited to, customer service, ticketing and admission, taking photos of guests as they board, and gift shop sales. We are looking for someone that can work independently, has experience in visitor services and/or retail, communicates effectively with both guests and staff, and provides a friendly, welcoming atmosphere for all that visit the La Crosse Queen Cruises and its gift shop.

DUTIES AND KEY RESPONSIBILITIES

• Greet and welcome all visitors
• Maintain a friendly, professional, customer care attitude when checking in guests for their admission to the La Crosse Queen Cruises
• Facilitate check-in process for all visitors
• Be available to answer questions
• Photograph passengers as they board, print photos while cruise is out, and sell photos as customers come back in gift shop
• Help tie up and untie the boat as they arrive and depart
• Follow all procedures for opening and closeout of registers and reconciliation of receipts and cash
• Gift shop and concession sales
• Clean, restock, and maintain gift shop and Front Desk
• Answer mainline phone

QUALIFICATIONS

• A passion for being outside and by the river
• Driver’s License
• Knowledge of POS and online reservations
• Ability to work with individuals from a wide variety of ethnic, cultural, and economic backgrounds
• Effective and persuasive communications skills; ability to write and speak clearly and present information to a wide variety of audiences
• High school diploma required; relevant coursework from an accredited college or university strongly preferred
• Must be able to work weekends, weekdays, holidays, evening, opening and closing shifts as necessary
• Experience in a visitor facing/customer service role preferred
• Experience in hospitality, retail, or attractions preferred

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

Work is performed while standing, sitting, or walking with occasional bending, reaching, and the lifting and occasional carrying of boxes weighing up to 25lbs. Work is performed in an adequately lighted gift shop public area and/or in office and administrative support area. This position is both an indoor and outdoor job with occasional exposure to a variety of other tasks that include outdoor conditions and exposure to weather. This job description is intended as a guide to the general job responsibilities and is not inclusive of every duty the employee is expected to perform. The La Crosse Queen Cruises is an Equal Opportunity Employer.

PAY

$12.00 per hour.

.50 per hour worked bonus for working through end of season

Job Types: Full-time, Part-time, Temporary

Pay: From $12.00 per hour

Benefits:

• Employee assistance program
• Employee discount

Compensation package:

• Bonus opportunities

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person