Site Operations Lead, Towers

Position Title: Site Operations Lead (T3)

Orbit: Phoenix (East Valley)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it possible to transform the way we live and work. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US.

Role

As a Site Operations Lead, you will be responsible for the onsite aspects of construction, operations, and maintenance activity at our tower sites including but not limited to customer installations, troubleshooting, ground-based inspections, tower lighting and site maintenance, and general telecommunications construction and maintenance resolutions. Oversees onsite vendors, installers, and customer representatives, while ensuring all work is conducted and sites are maintained in accordance with Crown Castle policies, procedures, and standards.

Responsibilities

• Participate in projects and issue resolution providing field support of construction, site maintenance, and real estate activities.
• Oversee field projects and contractors to measure progress aligning to job scope and applicable standards
• Validate standards are met through quality assurance reviews
• Review site-specific closeout documents for quality assurance
• Perform QA of safety programs

Expectations 

• Collaborative work done in a way that balances educated decision making with measured speed of implementation. 
•  Ability to continuously prioritize long-term plans with short-term urgent response needs. 
• Ability to influence conversations and work through building of relationships, thoughtful framing of issues, and building influence through excellent work.   
• Strong written and verbal communication skills with an ability to present complex information in a clear and simple format. 
• A constant example of modeling Crown’s PURPLE values.   

Education/Certifications 

• Associate’s or Bachelor’s degree in Construction Management and/or commensurate experience
• OSHA 10 Construction Training Cards preferred 
• First Aid and CPR Certification preferred 

Experience/Minimum Requirements

• 2+ years in wireless construction and operations management
• Demonstrated ability to problem solve quickly
• Highly organized with strong communication skills
• Ability to multi-task in a fast-paced environment under tight deadlines
• Demonstrated knowledge of wireless infrastructure construction
• Demonstrated knowledge of safety standards
• Ability to assess risks and navigate appropriate resolutions (incident response)

Organizational Relationship 

Reports to: Manager Field Operations

Title(s) of direct reports (if applicable): N/A

Working Conditions: Will be required to travel to project sites with exposure to heavy equipment and environmental conditions approximately 90% of the time. Works in a normal office setting with no exposure to adverse environmental conditions approximately 10% of the time.

Additional Information: We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.