Site Manager: Fulfillment Center

Sugarwish is a rapidly growing Denver based gifting company with a unique digital-to-physical delivery model. Corporate gift givers can send an ecard to their co-workers, clients and prospects who are invited to visit Sugarwish.com and choose their favorite flavors of candy, cookies or popcorn. Each recipient gets exactly the gift they want - customized for them. This unique experience is powered through partnerships with an ever increasing list of specialty treat producers.

Sugarwish is looking for an experienced Site Manager to join our team. Working directly under the COO, you will manage a Fulfillment Center to ensure that our products are fulfilled accurately and efficiently, with a high-quality presentation, while meeting applicable KPI’s.

What You’ll Do:

• Provide strategic leadership and operational oversight for the Fulfillment Center
  • Meet and/or exceed organizational goals related to production and operating costs
  • Monitor, assess, and evaluate Fulfillment Center performance guiding the fulfillment manager on appropriate action plans and activities to meet and improve operational goals/ KPIs
• Translate and set challenging and realistic goals for growth, performance, and future planning - continuous improvement champion for the facility
  • Develop new KPIs and processes to improve the overall approach
  • Develop relevant SOPs to be implemented at the Fulfillment Center
  • Ensure training and implementation of new and/or updated policies, processes, and procedures are appropriately executed.
• Coach fulfillment manager as needed regarding budget and other financial issues to ensure that the Fulfillment Center meets its financial commitments.
• Ensure appropriate staffing levels, packing plans and warehouse logistics for current and projected needs and coach the fulfillment manager on the best course of action
• Communicate and maintain relationships with staffing agencies
• Communicate with Sales/ Customer Service on quality issues, large orders, and specific customer needs
• Plan and coordinate all large holidays
• Oversee facility level actions related to the launch of new products
• Oversee fulfillment operations and employee productivity, ensure team members thrive and organizational outcomes are met
• Foster a growth-oriented, positive, and encouraging environment while keeping employees accountable to company policies, procedures, and guidelines.
• Create and manage facility level P&L - analyze and report

Who You Are:

• 5-7 years of leadership within a fast paced production environment
• Ability to lead, manage and develop employees while maintaining effective working relationships and communication with key stakeholders
• Working knowledge of a P&L and ability to identify drivers of cost and improvement opportunities
• Proficient in Google Suite; ShipStation experience highly desirable,
• Bachelor’s degree in Business Operations or Logistics or related field preferred
• Experience working with an extensive SKU and customer base
• Familiarity with Continuous Improvement Methodologies (Lean/6Sigma)

• Ability to lift up to 30 pounds consistently throughout the day. Ability to continue moving and standing throughout the day without sitting down.
• Willingness to work flexible schedules based on the changing operational demands and seasonal peaks inherent in our business
• Demonstrated problem solving skills and analytical skills
• Excellent communication and interpersonal skills
• Track record of meeting or exceeding department performance goals

Benefits:

• Medical/Dental/Vision/Life plans, starting within 30 days
• 401K matching
• Paid vacation, holiday and sick time

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