Job Description Summary

The Digital Technology (DT) Site Leader (DTSL) will be responsible for all the Digital Technology Operations at our GE Aerospace manufacturing facility, located in Grand Rapids, MI. The DTSL will provide Digital Leadership to site and to the broader Digital Technology team.
Responsible for managing information technology for a manufacturing plant, including all IT infrastructure & software applications necessary for shop operations. As the Site IT leader, you will be responsible for performance & availability of IT infrastructure & applications as well as partner with the business on any IT needs. In addition, you will work on site related projects in coordination with the broader DT organization.

Job Description

In this role you will:

• Develop and execute IT roadmap to drive digital improvements across IT infrastructure & application landscape of the site.
• Performs as part of the site leadership team representing information technology.
• Ensure IT issue resolution and act as the escalation point for all site IT activities including help desk support issues following established ITIL processes.
• Partner with the business to participate in lean/process improvement initiatives & enable business transformation leveraging digital tools.
• Lead/Represent the site in the evaluation/implementation/modification of various software solutions, including ERP, MES & Analytics solutions.
• Familiar with all business applications and the digital product catalog in use at the site and have awareness of overall business flow.
• Proactively monitors network performance (WAN / LAN / WLAN) and escalate issues.
• Builds relationships with Central DT product teams for quicker resolution of networking and application issues.
• Works with central digital product teams to resolve systemic recurring issues or enhancement needs.
• Initiates and coordinates outsourced supplier efforts.
• Partner with the broader cyber organization to ensure compliance with established cyber policies and responds to cybersecurity threats.
• Manages and coordinates all Digital Workspace technology.
• Supports all printers, MFPs, on-site A/V and telecommunications equipment.
• Manages and coordinates the deployment and support of shop floor PCs.
• Participates in lean, cost savings & technology obsolescence projects.
• Escalates DT issues that are affecting site production & provide on call support as necessary.

Minimum Qualifications: 

• Bachelor’s degree from accredited University or College with minimum of 5 years of professional experience OR associate degree with minimum of 5 years of professional experience OR High School Diploma with minimum of 9 years of professional Experience:  
• Minimum 2 years of professional experience in IT Operations

Note: Military experience is equivalent to professional experience

Eligibility Requirement: 

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Skills:

• Experience working IT in a manufacturing or shop environment.
• Experienced in design, performance, availability, and scalability of the infrastructure.
• Demonstrated understanding of Lean and Six Sigma principles (e.g., Green Belt certified)
• Demonstrated ability to manage team/product operations within own budget.
• Demonstrated ability to drive projects based on business strategies and customer requirements.
• Demonstrated customer focus – manages technical issues in complex, difficult, or stressful situations; evaluates decisions through the eyes of the customer; builds strong. customer relationships and creates processes with customer viewpoint.
• Skilled in breaking down problems, documenting problem statements and estimating effort.

Additional Information