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Sonesta offers you a generous benefits program that provides you and your family with access to quality healthcare, life insurance, retirement benefits, and so much more!
The Shuttle Driver (SD) operates the hotel van to and from guest destinations safely and courteously.
DUTIES AND RESPONSIBILITIES:
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Respond to all guest requests for shuttle service promptly and courteously; assist guests with luggage while boarding and off-loading vehicles.
- Operate vehicles in accordance with state laws; observe all airport rules pertaining to the shuttle vehicles.
- Explain and promote hotel facilities, outlets, and services to guests and provide information regarding local attractions and activities.
- Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions; keep vehicles clean and neat at all times.
- Maintain vehicle mileage log.
- Regularly inspect and clear hotel entrances and surrounding areas of litter and debris.
- Assist in housekeeping and/or laundry duties including house attendant rounds and the washing, drying folding of hotel laundry.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Ensure compliance with federal, state, and local laws regarding health, and safety.
- Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
- High School diploma or equivalent required.
- One year of previous hotel experience, or retail customer service preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- A valid driver’s license is required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting, or pulling items weighing up to 100 pounds.
- Frequently handling objects and equipment.
- Will be required to work mornings, evenings, weekends, and holidays.
