Short Term Rentals - Owners Representative

About us

Cardo Vacation Rentals is a small business in San Diego, CA. We are innovative, customer-centric, fast-paced and our goal is to create and exquisite vacation rental experience for guests and home owners alike..

Our work environment includes:

• Work-from-home days
• Growth opportunities
• Lively atmosphere
• International workforce

Cardo is an innovative vacation rental management company backed by development companies and private investors looking to grow their portfolio of managed Short Term Rentals. We are looking to hire a full-time Owner Success Representative to serve as a dedicated account manager for Cardo Home Owners.

This is an exciting opportunity to join a fast-paced team at a rapidly-developing company that will give you visibility into some of the most beautiful locations in the world!

As a member of the Cardo team, you will be responsible for building strong, trustworthy relationships with Cardo's Home Owners, specifically ensuring they are maximizing the property's rental potential and continue to trust their property management needs with Cardo. You will be the front line, interacting with homeowners, visiting properties, providing insight to increase property performance, tackling reactive needs, and ensuring the complete success of each property on the platform.

Requirements

Key Responsibilities

• Serve as the Owner Champion internally
• Travel to all properties under management to ensure you are intimately familiar with the property and it’s amenities
• Meet quarterly with each property owner to ensure they know the specifics about the performance of their properties and guide them through the next quarter's operating plan
• Work with Operations to ensure all issues impacting the property are being prioritized and keep the Home Owner informed on all progress
• Work with Business Development to make a connection with incoming Home Owners and provide information that will show the customer we understand their needs
• Carry the customer through onboarding to ensure properties are being onboarded as quickly as possible, and the Home Owner is informed about the progress every step of the way
• Become a trusted advisor to property owners for analyzing new markets and capturing more managed properties from existing owner base

Key Skills

• Strong desire for face to face interaction with the client - you’re going to be in front of customers on a regular basis
• Professional business acumen, strong communication skills, strong presence, and confidence
• Work experience in project management
• Exceptional ability to build trust and lasting relationships
• Familiarity with common office software and CRM
• Ability to navigate a fragmented internal organization to make progress
• Ability to handle objections and educate owners in a consultative manner
• Demonstrated curiosity, resourcefulness, motivation, and initiative
• Highly team oriented – must be able to accept and contribute new ideas
• Excellent time management with ability to multi-task, prioritize, etc.
• Experience in support products/services, especially SaaS, or other technology is a plus

Requirements

• Proven experience in a leadership role, preferably as a business owner or entrepreneur
• Strong analytical skills to assess market trends and make informed decisions
• Excellent communication and interpersonal skills to build relationships with clients and stakeholders
• Ability to think strategically and develop innovative solutions
• Strong problem-solving skills to address challenges that may arise
• Knowledge of relevant industry regulations and best practices
• Flexibility and adaptability to navigate changing business environments

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the job description as needed.

Benefits

• 401(k) with company match

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home days