Shipping Supervisor

JOB SUMMARY

The Shipping Supervisor will oversee a team of associates that: pick product; pack; generate shipping labels; palletize and book freight for Programmatic Distribution and large orders; ship parcels and make sure that all shipping channels meet deadline requirements; fulfill various shipping requests from other departments. The Shipping Team sits at the downstream of Human-I-T’s Information Technology Asset Disposition (ITAD) operations, responsible for delivering a quality package experience for our customers on eBay's, Human-I-T Online and program recipients.  Orders must go out correctly, on-time, neatly and protectively packaged utilizing the optimum shipping channel.  Tasks must be correctly managed with proper data entry required.  Ensure that the work of the department is done efficiently, effectively, and meets the goals and objectives set forth for the area. Responsible for quality, timeliness, and production reporting.

The Shipping Supervisor collaborates with other supervisors to coordinate activities and maintain a high quality of service. A successful candidate will have existing experience in shipping, and demonstrated ability to lead and manage a team. Human-I-T’s Detroit Facility is NAID AAA-certified for data security.  All employees must pass a third-party background check as a condition of employment. This position reports directly to the ITAD Operations Manager within the Operations team.

JOB RESPONSIBILITIES/DUTIES

• Establish and adjust work procedures to meet shipping schedules

• Conduct quality checks, manage labor distribution and tracks/reports productivity

• Recommend measures to improve packaging and shipping methods, equipment performance, and quality of product

• Demonstrate methods and train workers in sequence of shipping tasks and operation and control of machines and equipment

• Review shipping schedules and estimate worker hour requirements for completion of job assignment

• Inventory and requisitions tools, equipment, and supplies for department activities

• Identify and recommend changes in working conditions, processes, and use of equipment to increase efficiency of the department

• Communicate company policies to workers and enforce safety regulations

• Analyze and resolve work problems and assists workers in solving work problems

• Motivate workers to achieve work goals

• Provide support, feedback, and training for associates to ensure shipments are completed accurately and on time

• Balance high quality output

• Follow documented processes and procedures and make recommendations for their improvement and optimization

• Adhere to established safety standards

• Perform other duties as assigned to meet business needs

• Communicate with warehouse supervisors to coordinate work and maintain productivity
   

Education:
High School Diploma or G.E.D.

Higher education degree in Information Systems, Computing, or another related field preferred

Experience:
At least two years related experience and/or training; or equivalent combination of education and experience

Prior supervisory or management experience. 

Skills:

Achievement Focus:

• Demonstrate persistence and overcome obstacles. Measures self against standard of excellence. Recognize and act on opportunities. Set and achieve challenging goals. Takes calculated risks to accomplish goals.

Communications:

• Exhibit good listening and comprehension. Express ideas and thoughts in written form. Express ideas and thoughts verbally. Keep others adequately informed. Select and use appropriate communication methods.

Manage Team:

• Develop subordinates' skills and encourage growth. Include subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provide regular performance feedback. Take responsibility for subordinates' activities. interview, hire, and train employees; plan, assign and direct work; evaluate work performance; reward and coach employees; address complaints and resolve problems.

Plan and Organize:

• Integrate changes smoothly. Plan for additional resources. Prioritize and plan work activities. Set goals and objectives. Use time efficiently. Work in an organized manner.

Problem Solve:

• Develop alternative solutions. Gather and analyze information skillfully. Identify problems in a timely manner. Resolve problems in early stages. Work well in group problem solving situations.

Knowledge of Six Sigma/Lean concepts, 5S a plus

Ability to easily interpret and use statistics in day-to-day decision-making preferred

Language Ability:

• Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

Computer Skills:

• Basic computer skills required and knowledge of Google Suite preferred
• Familiarity with Asana and Slack preferred

Certificates and Licenses:
None