Ecommerce Specialist

COMPANY OVERVIEW
HexArmor® is a leader in developing some of the most advanced PPE solutions for your hands, eyes, and body. At HexArmor®, we believe safety is not a luxury - it's a necessity. Since day one, we have worked hand-in-hand with our customers to deliver innovative and effective PPE solutions to keep workers safe, and have done so, breaking new ground in cut, puncture, needle, and abrasion resistance, all without sacrificing dexterity.
SUMMARY
As the eCommerce Specialist for our Shopify, Amazon, and other B2C channels you will play a pivotal role in shaping our online presence and driving revenue growth. You will be part of a small, dynamic, multi-role team where You will have the opportunity to strategize, execute, and optimize our ecommerce operations, ensuring that we reach and exceed our sales and profitability targets. This role requires a strong analytical mindset, deep knowledge of Shopify's platform, Amazon Seller Central, and a passion for e-commerce. You will work with the support of other departments, online selling apps, and 3rd party ecommerce channels. You will work in a growth growth-minded company that is open to trying to ideas, exploring new opportunities, and challenging the status quo. You and the team will be at the tip of the spear for our B2C endeavors. The position will be in-office at our headquarters in Grand Rapids, Michigan.
RESPONSIBILITIES

• Project Management:
• Be able to develop solutions to complex problems that require the regular use of ingenuity and creativity.
• Implement the chosen solution, monitor its effectiveness, and make necessary adjustments to ensure optimal outcomes. This iterative process guarantees continuous improvement and aligns with the organization's objectives.
• Merchandising and Product Listing:
• • Create and maintain product listings on Shopify, Amazon, and other selling channels (Walmart, eBay, etc.).
  • Ensure accurate product details, including pricing, descriptions, and images.
  • Coordinate with the content team for best-in-class product photography and copy descriptions.
• Sales Analysis and Reporting:
  • Analyze sales data to determine the performance of products and promotions.
  • Offer insights into optimizing product placement, pricing strategies, and inventory levels.
• Promotions and Campaigns:
  • Develop and implement onsite merchandising strategies to maximize sales.
  • Coordinate with marketing teams for promotional campaigns, ensuring seamless customer experiences.
• Marketing and Advertising:
  • Plan and implement Amazon advertising campaigns, including sponsored product listings and pay-per-click (PPC) ads, to maximize ROI through Helium 10.
• Inventory Management:
  • Work closely with the supply chain and warehouse teams to manage inventory levels.
• FBA Inventory Management:
  • Monitor and manage inventory levels to ensure products are in stock and available to meet customer demand while minimizing overstock situations.
• Customer Experience:
  • Collaborate with customer service teams to address product-related queries and concerns.
  • Monitor customer reviews and feedback to ensure product quality and descriptions meet expectations.
• Listing Optimization:
  • Understand the difference between product features and product benefits. Create and maintain compelling product listings, optimizing content, images, and keywords to enhance discoverability and conversion rates.
  • Implement keywords, SEO, ADA, and metadata

QUALIFICATIONS

• A positive attitude and be a team player.
• A passion for e-commerce and staying updated with industry trends and tactics.
• Proven experience managing and growing an e-commerce presence on Shopify, Amazon, or similar platforms.
• Deep understanding of Shopify's marketplace, SEO, and best practices.
• Self-motivated, results-oriented, and able to work independently as well as in department collaborative team projects.
• Strong problem-solving abilities and adaptability to a fast-paced environment in a growth-minded company.

BONUS POINTS

• Amazon B2C and Amazon B2B experience.
• Have experience with other software such as Helium 10, Klaviyo, Gorgias, Desktop Shipper, photoshop, and MuleSoft.
• Love to learn new things, software, or skills.

LOCATION
Grand Rapids, MI - HexArmor Headquarters (Fully Onsite)
COMPENSATION

• Salary plus bonus

ADDITIONAL PERKS

• Opportunity to make a significant impact on a growing e-commerce business.
• Collaborative and innovative work environment.
• Professional development and growth opportunities.
• Employee benefits package, competitive salary, bonus, and include health insurance.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HexArmor we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
** Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen and background check **