Shift Supervisors-Arena (Multiple Positions)

POSITION: Shift Supervisor

PROGRAM/LOCATION: Emergency Interim Housing (EIH) Arena, San Jose, CA

SHIFT: Multiple Shifts Available

SUPERVISOR: Program Manager

STATUS: Full Time/Part Time, Non-exempt

***Multiple Positions available

PROGRAM SUMMARY:

The Emergency Interim Housing (EIH) Arena program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH Arena is designed to focus on safety and client-centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.

The EIH serves adults and is a referral-based-only program with no drop-in services provided. The EIH Arena site will consist of adult sleeping rooms with private restrooms and showers and a community space with access to a microwave, computer lab, pet area, and vehicle parking. The EIH site will offer various supportive services, community engagement, and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate five days a week, Monday - Friday, and have on- site security services.

The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. 

DUTIES/RESPONSIBILITIES:

Direct Client Service (90%)

• Works collaboratively with Program Manager to ensure service delivery standards are met
• Responsible for the care, safety, and supervision of program participants, guests, and staff
• Implement and enforce EIH guidelines and EIH site rules by program participants
• Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
• Assist with interviewing, recruiting, and training staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline, including the development of Corrective Action Plans
• Ensure incident reports are accurate and completed promptly
• Welcome guests to the facility, including program participants, volunteers, staff, and community members
• Ensure Resident Advocates document all services provided into HMIS within three business days
• Provide supervision, job coaching, and support to staff
• Meet with each staff individually regularly
• Ensure rooms are booked and cleaned for workshop providers
• Make timely and appropriate decisions in emergencies, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting relevant staff/responding agencies
• Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, credit repair, etc.
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client-centered practice, and Crisis Prevention Intervention model
• Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
• Ensure clothing, linens, toiletries, and other program supplies are in stock and accessible
• Create a room inspection schedule and follow up an inspection schedule
• Support with the treatment of participants' property before Move-In
• Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after-hours emergency work is completed
• Ensure room, facility, and perimeter checks are completed
• Ensure set-up and break-down for any special events or activities
• Complete and file all paperwork promptly
• Maintain professional conduct, attitude, and appearance
• Communicate to and delegate tasks to the next shift Supervisor or Manager
• Maintain confidentiality regarding clients, personnel, and other internal agency affairs
• Conduct business according to the employee handbook, exercising judgment and serving the best interests of the agency and community
• Maintain compliance with agency/EIH Arena site policies and procedures
• Provide socialization skills- empathetic listening, problem-solving, information and referral, mediation, crisis intervention
• Committed to treating each EIH Arena guest with respect and dignity
• Demonstrated conflict resolution skills

General (10%)

• Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public
• Assist with office-related tasks as needed
• Attend all mandatory meetings, workshops, and training
• Perform other general duties as assigned

QUALIFICATIONS:

• Education and Experience
• AA degree (or the equivalent of 2 years of higher education) or three years of field experience in social services
• Sensitivity to the needs of unhouses individuals
• Experience working with the unhoused population
• Willingness and ability to work with people from a variety of racial, cultural, and economic backgrounds with various lifestyles, sexual orientations ad of all ages and genders

• Skills, Abilities, and Knowledge
• Proven ability to develop client service or housing plans
• Ability to work with people of diverse social backgrounds; strong interpersonal skills
• Strong written and oral communication skills
• Working knowledge of Microsoft applications, email, and the internet, and able to learn data entry using web-based database systems
• High level of flexibility and ability to prioritize appropriately
• Work effectively within a team
• Strong sense of accountability
• Strong customer service skills
• Ability to multitask efficiently
• Advocacy and case management skills
• Knowledge of local social service resources/providers
• Effective problem-solving skills
• Demonstrate strong leadership skills
• Excellent organizational skills and ability to complete tasks
• Reliable; excellent punctuality and attendance for scheduled work shifts
• Ability to work flexible hours, especially nights, weekends, and overnights.  Must be available by telephone, on-call, and as needed during the employee’s scheduled availability
• Able to take the initiative and work independently and productively with minimal supervision
• Ability to meet deadlines and complete multiple tasks in a timely manner
• Ability to maintain professional conduct, attitude, and appearance at all times
• Must be able to work under pressure, handle stressful situations, and maintain flexibility

Other

• Ability to regularly lift up to 30 lbs.
• Sensitivity to the needs of unhoused individuals and families
• Desire to continually develop skills and increase knowledge

ABOUT THE AGENCY:

Home First is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.

We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

HomeFirst Services takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.