Shift Manager

Flight® is: An indoor adventure Park for all ages featuring trampolines, ninja warrior courses, dodgeball, climbing structures, laser mazes, ice skating, virtual reality games, and more – all under one roof.

Ideal Candidate: A thoughtful leader who is detail-oriented and possesses excellent organizational, communication, interpersonal skills and abilities, and a solid financial acumen. A growing leader who will support the General Manager and deliver an excellent Guest experience.

Summary of Position: The Shift Manager supports the General Manager in managing the day-to-day operations of a Park, including all HR and purchasing responsibilities and supporting the team to achieve business goals.

Responsibilities:

Help to oversee all Finance and Business Aspects of the Park

• Assist the General Manager in managing the P&L for the Park and identifying ways to grow the business and manage operations costs
• Proactively review the GM dashboard results weekly and identify opportunities and risks
• Assist the General Manager with monitoring cash handling processes and spot check for accuracy: audit financials weekly
• Manage all inventories and place orders as needed (clothing, socks, hats, cleaning supplies, and office supplies)

Personnel Management

• Assist General Manager with creating Manager and Team Member schedules and ensure proper staffing on all shifts; address staffing challenges as needed
• Help hire, train and develop Park Team Members; Provide ongoing training and direction as needed.
• Perform all Park level HR tasks (new hire paperwork, orientation, training, performance reviews, maintaining employee files)

Guest Services

• Proactively engage with Guests to gather feedback; Own Guest satisfaction.
• Help oversee or assign somebody to oversee all front of house activities including, cashier performance, cash management, Guest check-in process, Guest concerns and safety and cleanliness throughout the lobby area
• Help develop and maintain a customer service culture throughout the Park

Marketing

• Help oversee Event Manager/Coordinator and Party Hosts and ensure all events are executed seamlessly
• Go out into the community monthly to build relationships with local businesses and organizations

Maintenance/Safety

• Help monitor overall Park safety and cleanliness; ensure company policies and standards are practiced by all Team Members
• Oversee or assign somebody to oversee all Court Monitors and back of house activities including, safety inspections, equipment maintenance, cleaning schedules and repairs
• Master all technology and systems in your Park; know what to do if an issue arises
• Must be fluent in the emergency and evacuation plans for your Park

Other

• Attend mandatory meetings and trainings.
• Other duties as assigned.

Expectations:

• First-aid, CPR and AED certified preferred
• Serve as a champion and role model for the Company’s Core Values and Mission/Vision/Values statement in everything you do.
• Be PRESENT in your Park
• Demonstrate management/leadership skills -Ability to lead, motivate and inspire a team
• Ensure GM or AM is scheduled to work during all hours of operations, where possible
• Communicate clearly and effectively
• Maintain a strong presence and ability to influence/enforce proper behaviors
• Demonstrate sound decision- making skills
• Go above and beyond in providing exceptional Guest experience
• Demonstrate maturity in all interactions.
• Must be available to work nights, weekends and holidays.
• Ability to work in a fast-paced and high energy environment

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Holidays
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person