Shared Services Representative - Remote - Fleet Management

Overview As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Shared Services Representative! The Shared Services Representative for our National Service Department will primarily be responsible for ensuring timely follow up on maintenance replacement rentals and roadside related services, while communicating client approval ofrepairs to maintenance facilities. The Shared Services Rep will also assist with various tasks, projects, and reports related to managing vehicle recalls, historical repair orders, and manufacturer claims. This is a full-time work from home position that will allow you to work 100% from your home residence in the St. Louis Metropolitan area or surrounding MO/IL counties. Our department operates between the hours of Monday through Friday 5a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. The schedules offered are based on current business needs. Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential. This position offers a starting pay range of $16.50-$18.50 per hour depending upon relevant experience and skill level.  Company Overview Enterprise Fleet Management is a privately held, full-service Fleet Management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service Fleet Management program that is just right for each business. With a North American fleet of 700,000 vehicles and growing at almost 12 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people.  We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.  Responsibilities Responsibilities include:Monitor the advancement of live jobs by conducting follow ups to vendor partners, clients, and maintenance repair facilities in a timely mannerCommunicate status of live jobs and vehicles out of service at repair facilities by noting internal system and emailing or calling clientsIdentify and escalate customer service opportunities related to roadside assistance or delays in repairsExtend replacement rentals to accommodate alternate transportation for fleet driversConsult with, and make recommendations to, clients regarding vehicle repair service progressionRelay repair approvals to repair facilities on behalf of the clientEqual Opportunity Employer/Disability/Veterans     #LI-REMOTE Qualifications Minimum Qualifications:Must be 18 years of age or olderMust live in the St. Louis Metropolitan area or surrounding Missouri or Illinois countiesMust live in the state of Missouri or IllinoisOne (1) year of Customer Service experienceOne (1) year of administrative support experienceBasic proficiency with Microsoft Office applications (Word, Excel, and Outlook)Must be willing to accept $16.50-$18.50 per hourMust have the ability to meet all work from home technical requirementsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Competency Based Qualifications:ExecutingCustomer ServiceDetail OrientedAnalyzingCommunicationFlexibility Work From Home (WFH) Requirements: Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.  Connection latency must be less than 100ms.  (Please validate using a speed test tool such as http://www.speedtest.net/)