Service Writer/Advisor

White Star Machinery - Topeka, KS is a full-service Bobcat Dealership! We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. White Star Machinery offers parts as well as both mobile and shop service, and a full line of concrete supplies.

White Star Machinery - Topeka, KS is seeking a highly organized and customer-focused Service Writer to join our team. As a Service Writer, you will be responsible for assisting customers with their service needs, managing work orders, and ensuring timely and efficient service delivery. Your excellent communication skills and attention to detail will be crucial as you communicate with customers, technicians, and other team members to ensure a smooth and positive service experience.

Responsibilities

• Schedule all service work and provides supervision of administration and warranty

• Take all service requests from salesmen and customers as a service writer

• Understanding of the billing process

• Answer phones and direct calls to the appropriate department

• Communicate with Parts Department and Warehouse team for technician parts needs

• Verify parts are entered properly on service orders

• Assist the service manager in meeting department goals as needed

• Greet customers and assist with unloading/loading machines

• Communicate effectively to customers regarding technicians findings

Qualifications

• Excellent communication skills, both verbal and written

• Relevant experience is a plus

• Familiarity with the inner workings of a service drive

• Must be able to pass a drug screen

Physical Requirements

• Occasionally lifting/carrying up to 10 pounds or pushing/pulling small objects

• Sitting most of the time

• Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis

• Occasionally exposed to weather conditions, fumes, and loud noise

Benefits

• Health, Vision, and Dental Insurance

• Boot and Safety Glasses Reimbursement

• Christmas Savings Program

• Paid Vacation and Flex Time

• Matching 401K Plan

• Profit Sharing and Bonus Program

• Short and Long-term Disability

• Company Paid Life Insurance

• Critical Care and Accident Insurance

• Employee Assistance Program

• Paid Training

• Many opportunities for advancement (We prefer to promote from within)

• Family friendly company

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.