Service Writer.

Major Duties and Responsibilities:
1. Service Department Operations:
Assigns jobs and work areas to employees according to their skills and knowledge.
Arranges for and participates in re-conditioning of used equipment and set-up of new
equipment.
Prepare & review all repair work orders for accuracy and completeness in concerning parts,
materials and labor and approves the release of equipment for delivery to the customer.
Directs and assist in the diagnosis of machine problems of technicians and apprentices and
provides instruction as required.
Works with the General Manager and Owner in all aspects of the Service Department in
fulfilling the responsibilities of the Service Writer/Advisor.
Promotes loyalty and customer goodwill and protects dealerships image.
Assist in the appraisal of repair work coming into the Service Department and participates in
repair.
Advise General Manager and Owner of all customer complaints.
Maintains a clean and safe working environment for all technicians.
Perform other duties and functions as directed by Management
2. Customer Service:
Assist in handling customer complaints and concerns
Be aware of and track ?comebacks? and make sure the problem is corrected to the
customer and dealership?s satisfaction
Greet customers immediately in a courteous manner
Treat customers fairly and with honesty, and demonstrate our commitment to superior
customer service and ethical business practices
Working hours: 8:00 AM - 5:00 PM
Skills:
Frequently required to bend, stoop, crouch, reach, handle tools and lift in excess of 80lbs. of
material
Familiar with marine industry products.
Education:
High School
Experience:
1-4 years
Qualifications:
Must have outgoing, friendly personality and superior communication & customer skills
Experience working in a service department
Ability to write and work on routine reports and correspondence
Ability to negotiate customer complaints to a satisfactory resolution
Experience with common dealership computer systems
Good computer skills
General understanding of mechanical/technical terms.
High school diploma or GED equivalent, Graduation from Tech program preferred but not
required.
Ability to speak effectively one on one or before groups of customers or employees of the
organization
Organizational and leadership skills
If you meet the requirements, and would like to be considered for this position, please apply directly to this post and call 337-269-0508! Ask for Madison!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).