Service Writer

```Duties`

MUST HAVE FORD FLEET SERVICE ADVISOR EXPERIENCE``
- Greet customers and provide exceptional customer service
- Listen to customer concerns and accurately document them
- Schedule appointments and manage the service department's calendar
- Communicate with technicians to ensure timely completion of repairs
- Prepare accurate estimates for repairs and communicate them to customers
- Upsell additional services or repairs based on customer needs and vehicle condition
- Explain repair recommendations to customers in a clear and understandable manner
- Coordinate with parts department to ensure availability of necessary parts for repairs
- Follow up with customers after service to ensure satisfaction

```Requirements```
- Previous experience in automotive service writing or a related role preferred
- Knowledge of automotive repair and maintenance procedures
- Familiarity with dealership operations and service department processes
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient computer skills, including experience with automotive software systems
- Valid driver's license

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $72,000.00 - $120,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to Relocate:

• Jersey City, NJ: Relocate before starting work (Required)

Work Location: In person