Assistant Service Manager/Service Writer

Job Type
Full-time
Description
JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vögele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company of over 350 employees.
Why JESCO:
Two things that haven't changed are our commitment to the customers and communities we serve. Let us show you what makes us the "Down to Earth Equipment People". We offer comprehensive benefits packages, career development paths, state of the art tools and equipment as well as a great working environment. Start your career as a valued member of the JESCO team.
Basic Function
Responsible for providing administrative assistance in coordination with other Service Department personnel and in accordance with the established guidelines of the company
Responsibilities

• Receive and handle all incoming calls; customer, internal, and manufacturers' representatives, and determine what calls should have messages taken, and what calls are passed through to service manager
• Close internal sales work orders, submit PDI check lists, match warranty credits memo's to invoices
• Process payroll for service department, including billing time cards for field service
• Create and process all service department purchase orders. Follow purchase order until manager's approval
• Handle service department vendors, not directly billed on work orders, such as office supplies, generators, waste stream, tooling purchases, and shop supplies.
• Assume responsibility of Cashier; you are responsible for processing all C.O.D. Payments, including checks and credit cards.
• Maintain service department records, including work orders, filing or archiving, DOT records, personnel jackets, PM contracts and the like.
• Warranty process; Run monthly reports, notify rental manager of expiration status. Notify customer through certified letters of warranty status
• Prepare an process extended warranty, including all paperwork, electronic submission, and payment
• Planned maintenance; process paperwork and invoicing for PM maintenance plans for both one time and repetitive billings.
• Assist service manager in maintaining manufacturers Product Improvement Programs with regard to customer contract, scheduling, locations unknown, and SIS processes
• Maintain all service department correspondence under the direction of Product Support Manager and both Service Managers
• Individuals must comply with all safety requirements and be able to lift and move up to 70 lbs.
• Make yourself available for overtime, understanding the equipment repair business may call for it from time to time
• Actively communicates, assists and reports to both Field and Shop Service Managers
• Continually report to the product support manager any problems encountered with customer satisfaction, employee relations, or product performances

• Oral Communication
• Written Communication
• Technical Communication
• Reading
• Computer Literacy
• Customer Relations
• Diplomacy
• Professionalism
• Math Aptitude
• Organization
• Planning
• Time Management

• Degree: Associates Degree or Equivalent
• Valid Driver's License - Must meet underwriting requirements
• Experience
• Prior service management and/or customer service experience helpful.