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SalaryWe seek a qualified Automotive Service Writer/Advisor to join our dynamic team at our Springfield Acura Dealership. In this position, your day will be busy and filled with variety. You will utilize your administration and customer service skills to act as the principal contact between the dealership and the customer for vehicle repair and maintenance service. In this role, your primary responsibility will be liaising with the service department and customers, both face-to-face and over the phone. Dealertrack DMS +++
Honda or Acura 2-year experience MUST
Position Description:
- Taking customer inquiries and service bookings
- Determining the customer's needs and communicating these to the Service Technicians, to fix it right the first time and deliver the vehicle on time
- Advising customers on the progress of their vehicle
- Obtaining authorization for extra work
- Providing superior customer service
- Initiates Automotive Services and repairs by ascertaining performance problems and service requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
- Dynamic Team Environment
- Effective time management skills
- Sound knowledge of auto mechanics
- Administrative skills
- A strong focus on providing exceptional customer service
- Spanish speaking Plus
Get The Benefits You Deserve:
- Vehicle Payment Allowance
- Open door policy (all recommendations are welcome)
- Complete team spirit atmosphere
- The service department is overloaded with work.
- Uniforms are provided and cleaned.
- Health and dental insurance
- 401k Retirement
- Paid time off sick days, vacation, and personal
- Medical, dental, vision, accidental & life insurance are available
- Ongoing factory training
- Sundays Off
For immediate consideration apply online.
Job Type: Full-time
Pay: $75,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Day range:
- Rotating weekends
- Weekends as needed
Shift:
- 8 hour shift
- Day shift
Work Location: In person
