Service Writer

PURPOSE

Coordinates customer’s equipment repairs. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation within the dealership.

BASIC FUNCTIONS AND RESPONSIBILITIES

• Fields internal and external customer inquiries for the Service Department
• Opens work orders maintains control until they are closed and invoiced
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains service accessories and supplies and prepares replacement orders when necessary
• Prepares warranty and/or product improvement for submission by the Central Warranty Administrator
• Assists customers with mower or equipment loading/unloading when necessary.
• Performs other functions or duties as directed by management in-line with the objectives of the dealership.
• Close and process RO’s for payment when needed
• Assist technicians and provides part service including parts lookup, pulling parts from parts stock and processing MD orders (where applicable)
• Assists on the parts counter when necessary
• Assists with loading/unloading trucks when necessary (where applicable)
• Acts as an ambassador for the dealership and protects the positive dealership image, while promoting customer loyalty and goodwill

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS

• Basic knowledge of accounting practices.
• Ability to use standard desktop load applications, such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• High school diploma or equivalent experience.
• Ability to operate forklift

PHYSICAL DEMANDS

• Noise Levels: High.
• Weight Requirements: Lifting up to 50 lbs.
• Mobility: Standing and sitting for long durations.
• Visual: Working with PC, manuals, and close detailed work.
• Driving: Daily – short and long distances.
• Respiratory: Possible exposure to exhaust and dust fumes.
• Dexterity: Ability to grasp and manipulate tools and parts.