Service - Warranty

PRIMARY RESPONSIBILTIES

In collaboration with the Service Manager. The Warranty Administrator will process claims threw the process of case flow. This position will assist customers with troubleshooting and repairing of Winco Generator Sets and Accessories based on symptoms received via telephone or email. The Warranty Administrator will support customers with engine troubleshooting as well as electrical generator end troubling shooting. Thorough documentation of the issues will be entered in the Epicor system. The Warranty Administrator will treat customers with complete dignity and respect. The Warranty Administrator will take ownership of each product failure and help follow through until the problem is corrected. Help provide prompt and accurate feedback to the organization on improvements. The Warranty Administrator position will be involved in providing continuous training initiatives to improve our service network’s capabilities.

JOB INTERACTIONS AND INTERFACE

This role interacts with internal staff in all departments as necessary.

DUTIES / RESPONSIBILITIES

ESSENTIAL FUNCTIONS

Provide excellent telephone skills – customer oriented and pleasant to work with

Execute perfect working knowledge of generators and generator design, basic electricity and electrical wiring

Working knowledge of troubleshooting diesel and spark ignited engines

Ability to organize and submit completed paperwork

Assist customers with manufacturer warranty claims and repairs

Work well in a team environment and cross train as needed

Other duties as assigned