Job Description
Service & Warranty Coordinator Responsibilities:
- Schedule service calls with homeowners, coordinate with warranty reps and other trades utilizing Ally Building Solutions provided tools and documents.
- Utilize Ally systems and scheduling platform to create work orders, manage all scheduling and data input to ensure proper tracking of the work order status.
- Create and distribute work orders on a daily basis.
- Accurately identify and perform entry of customer service tickets and material needs into our Operating System (RFMS).
- Communicate and interact with internal and external supervisors as needed, as well as homeowners and builder warranty reps.
Service & Warranty Coordinator Requirements:
- Home Building Construction experience strongly preferred.
- Builder software platform experience, such as RFMS, BuildPro, SupplyPro knowledge preferred.
- Demonstrated strong organizational skills, with strong attention to detail, time management and prioritization.
- Strong verbal and written communication, customer service and problem-solving skills
- Ability to work in fast-paced environment that requires multi-tasking.
- Solid understanding of Microsoft Office products, especially Outlook and Excel
We value and rely on the collective voices of our employees, customers, and community to help us build a better company - and world - for everyone. Every voice, every perspective matters.
We're proud to be a Drug-Free Workplace and an equal opportunity employer.