HVAC Warranty / Service associate.

HVAC Warranty / Service Associate.

Cool Bear Services, a well-established HVAC Company in Delray Beach is looking for a team player to assist our Service / Warranty Department her in our Delray Beach office location.

ENGLISH / SPANISH BI-LINGUAL HIGHLY DESIRED

This is a Monday - Friday 10am - 7pm shift.

$18.00 Hourly (40-hour week) + commission, and bonus opportunities.

Weekly pay cycle on hourly as well as commission.

We are seeking someone who can help support a team that coordinates our HVAC service technicians as well as assist in submitting warranty claims.

Background in the HVAC field is highly desirable.

Daily work flow:

You will assist in the timely dispatching of our technicians as well as monitoring the technicians time on job as well as weekly hours.

Assist in submitting requests from the technicians for replacement parts as well as determining if they are covered under warranty.

Monitor the order and delivery times of requested parts in order to update the customers of the timeframe to complete the work.

Answering any questions in regard to pricing of work done by technicians to set proper expectations for cost of work being completed.

Assist with submitting warranty claims to ensure timely and proper payment of warranty parts.

Call out to existing and new customer to offer and sell our Preventive Maintenance Agreements. (commission opportunities)

You will possess:

Prior HVAC experience.

Pleasant phone etiquette.

Strong Computer Skills.

Strong sense of customer service.

Ability to work a rotating Saturday and M-F 10 – 7 work schedule.

Must be able to Pass Background check and Drug Screening.

Full Benefits: Medical, Dental, Vision, Life, AFLAC, 401K, PTO.

Job Type: Full Time, In Office. (NO REMOTE OPTION)

EOE / MF

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Work Location: In person