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Form of workWe are seeking a skilled and detailed-oriented Vehicle Service Contract Adjuster to join our team. In this role, you will be responsible for overseeing third-party administrators, ensuring compliance with service contract terms, and delivering exceptional customer service.
Responsibilities- Claims Adjustment: Efficiently process and adjust claims over authority and claim audits, ensuring accuracy and adherence to company policies.
- Third-Party Administrator Oversight: Collaborate with external administrators, providing guidance, monitoring performance, and ensuring compliance with contractual agreements.
- Interaction: Interact with customers, underwriting, account managers and service providers to gather necessary information for claims processing and address inquiries in a professional and timely manner.
- Quality Assurance: Conduct regular audits and reviews to ensure the quality and accuracy of claims processing, identifying areas for improvement and implementing corrective actions.
- Policy Compliance: Stay informed about industry regulations and company policies, ensuring all processes align with legal and contractual requirements.
- Documentation and Reporting: Maintain detailed records of claims, adjustments, and communication, and generate regular reports for management review.
- Bachelor's degree in a related field or equivalent work experience.
- Previous experience in vehicle service contract administration, vehicle repairs or similar role.
- Strong knowledge of automotive industry practices and service contract terms.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal abilities.
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
Employment Type: FULL_TIME
