Address
Form of workJob Title: Service Technician
Department: Service
Reports to: Service Manager
FLSA Status: Exempt
QualificationsOther
Ability to read and comprehend instructions and information. Excellent communication skills.
Ability to meet company's production and quality standards.
Physical RequirementsSurroundings
spend time indoors in air-conditioned areas and outdoors in shop.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
over 50 lbs
on a regular basis
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
ExpectationsGeneral Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Make 100 % productivity the goal and keep as close to that as possible.
Use factory specifications as the standard in all repair, service, and customization work.
Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.
Receive service assignments from the service writer or service manager.
Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.
Submit your request to parts as soon as it is determined what is required for a particular job.
Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information.
Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.
Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
Make sure the proper paperwork is completed and filed after every job completion.
Keep your technical qualifications current by finishing any required training programs.
Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.
