Service Technician

*Top pay and excellent benefits*

Job Title: Field Service Technician -Americas

Reports to: Customer Service Manager - USA

Reporting Staff: None.

Purpose

Reporting to the Customer Service Manager, the Field Service Technician carries the overall responsibility for technical support of Mpac equipment during installation and commissioning and after SAT. In close coordination with the Assembly Team Leader, the Field Service technician could also be required to participate in the assembly and or debugging phase and FAT with the customer.

Responsibilities

Responsible for repairing, modifying, rebuilding, and/or debugging Mpac-supplied equipment on-site or at the customer's site

o Works according to technical drawings and other specifications o Follows Mpac standards of workmanship and setup.

o Respects and abides by all applicable customer plant rules.

o Works according to safety rules (Customers and Mpac's)

Provides on-site start-up and commissioning assistance for automated packaging machinery provided/sold by Mpac.

Upon customer's request or as required by the circumstances of a particular job, provides advice to the customer's personnel on technical issues related to their Mpac equipment.

Requests approval from supervisor and/or engineering for any design changes or modifications performed to machines in the field prior to execution.

Provides marked-up drawings or sketches of any changes done in the field for the proper update of the machine by Engineering.

Files weekly expense, activity, and service reports according to established rules.

Ensures all Mpac equipment is delivered to the highest level of quality by dutifully reporting any quality issues observed on Mpac equipment either on the floor or at the customer's site.

Maintains a constant state of readiness and is able to travel on short notice.

Assists his/her supervisor in maximizing billable hours for the department.

Provides over-the-phone support to customers when required.

Supports the preparation of machine manuals and other related documentation.

Physical Demands:

Strength requirements are as follows:

Stand, walk, push, pull, reach overhead, and bend to the floor.

Mpac I AUTOMATIONECOSYSTEMS

Exert 20 to 50 pounds of force occasionally to move objects.

Exert 10 to 25 pounds of force frequently to move objects.

Exert up to 10 pounds of force constantly to move objects.

Visual acuity is required for reading drawings and part numbers as well as the ability to distinguish between various color combinations in order to perform assigned tasks.

Hearing acuity is required for safety reasons as well as for operating packaging equipment.

Interaction With Customers:

Represents the company in meetings with the customer installation team and local contractors.

100% adherence to Customer's plant policies is mandatory.

Supports the Project Manager in his/her interactions with customers during the installation phase and SATs.

Qualifications: (Prior automation packaging experience is preferred.)

· Excellent communication skills, oral and written report format.

· Must be able to fluently read mechanical assembly drawings, electrical and pneumatic schematics.

· Strong mechanical and electrical troubleshooting skills.

· Knowledge of problem-solving techniques and root cause analysis is an asset.

· Knowledge and hands-on experience on A-B Control Logix PLCs

· Knowledge and hands-on experience on servo motion controls.

· 5+ years' of installing and maintaining machines.

· Includes 80% travel. Must be able to travel on short notice.

· Packaging industry experience a plus.

Job Type: Full-time

Pay: $25.89 - $31.18 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: Remote