Service Technician

When you join KYOCERA Document Solutions Southeast you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best-in-class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified as a Great Place to Work in 2022 and 2023. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do, and enjoy the people they work with.

As a Field Technician, you will be responsible for servicing our customers within the territory designation of Leesburg FL. A Field Technician’s primary responsibility is to break/fix measures for our customers, inclusive of knowledge of software and solutions that may be a part of the client’s scope of need.

The chance to do something meaningful, to challenge yourself, to be a part of a change in an industry, and to influence change doesn’t come around every day.

+       Install necessary parts, maintenance kits, factory modifications and perform adjustments as necessary

+       Conduct and report accurate parts inventory on a quarterly basis or as required.

+       Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets.

+       After install, provide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allows.

+       Keep current with new technology through off-site manufacturer's classes and online training.

+       Utilize Kyocera Fleet Services (KFS) for remote diagnostics and repair daily

+       Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming.

Required:

+       A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience

+       Advanced computer skills including a working understanding of network connectivity, print drivers.

+       Ability to install/diagnose a network printer

+       Valid driver's license with an excellent driving record

+       Ability to travel to and from customers within customer base

+       Ability to read and follow technical schematics and service manuals

+       Ability to troubleshoot electrical and mechanical failures

+       Excellent communication skills

+       Ability to work independently, under pressure at customer sites and to accept direction on given assignments

+       Strong customer service skills

+       Physical requirements: ability to bend, stoop, kneel and reach. Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Preferred:

+       Minimum 2 years mechanical and electrical support experience, within office product industry required

+       Minimum training 2 Kyocera on-line apps or “connectivity” courses

For questions, please contact the Talent Acquisition Team at KDACareers@da.kyocera.com.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent performs other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and profitably. We offer a generous benefits package including medical, dental, and vision plans, a 401k match, flexible spending, disability, and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans, and/or individuals with disabilities are encouraged to apply.