Service Support Manager

The Role at a Glance – Bill Jacobs BMW MINI Service Support Manager

We are excited to add a Service Support Manager to join our team. The Service Support Manager is a self-motivated and inspirational leader primarily responsible for ensuring service drive, car wash, loaner vehicle, lot, facility, and customer service area administration with efficiency and productivity in a safe environment.

Bill Jacobs BMW is the #1 volume dealership in the entire Midwest and a BMW Center of Excellence winner for three consecutive years.

What you'll be doing

• Effectively manages lot, facility, inventory, car wash, loaner vehicle, and customer service operations.
• Leads and supervises up to 50+ full-time and part-time team members for optimal performance and excellent customer service.
• Successfully recruits, trains, develops, and retains qualified team members; identifies talent for succession opportunities, and maintains performance, safety, and customer service standards.
• Serves as a trusted leader and mentor, swiftly and adeptly addressing employee relations issues and providing constructive performance feedback.
• Ensures appropriate coverage, ensuring proper staffing during unexpected time off and PTO while limiting overtime for full-time team members.
• Maintains the security of all organization assets.

What’s it like to work here?

At Bill Jacobs BMW MINI, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights, and contributions.

We value the person, not just the employee. At Bill Jacobs, we want to see you grow personally in addition to professionally during your career with us.

What’s in it for YOU?

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans)
• Generous dental insurance, vision insurance, life insurance, and supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.
• 401K Plan with company contribution.
• Generous PTO.
• Employee discounts on vehicle purchases, parts, and service.
• Wellness programs for employees and family members.
• Interested in furthering your education? We have a generous tuition reimbursement program.
• Opportunity to further your career with a rapidly growing and successful dealer organization.

About the company

The Bill Jacobs organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagen, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale. At Bill Jacobs, the cars bring you in and the experience brings you back.

Our employees are the driving force behind the success of the Bill Jacobs organization - one of Illinois' leading providers of luxury automotive products and extraordinary customer service.

Core Values

R - Respect

We believe in taking accountability for our words, actions, and results.

I - Integrity

We believe in honesty, transparency, and doing the right thing.

S - Social Responsibility

We believe in positive community involvement and a commitment to the greater good.

E - Excellence

We believe in raising the bar and challenging expectations to achieve a culture of continuous

improvement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

What we’re looking for

Must-haves:

• Ability to provide leadership and motivate staff.
• Proven ability to set and achieve efficiency and quality goals.
• Competitive drive and supervisory confidence.
• Demonstrates an enthusiastic and positive attitude.
• Demonstrated ability to develop relationships with customers and colleagues
• Ability to positively and proactively handle responsibilities and prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational and follow-through skills.
• Exceptional communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• High level of accuracy and attention to detail.
• Ability to work a flexible schedule based on the needs of the business, which includes evenings, weekends, and holidays.