Epmo Enterprise Support Manager (Senior Public Service Administrator - Option 3)

Agency: Department of Innovation and Technology
Posting Date: 01/23/2024
Closing Date/Time: 02/06/2024
Salary: $8,486- 17,767 (Anticipated Salary Range 8,486 -17,767 Monthly)
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: Term Appointment Gubernatorial (Management Bill) 000
****A RESUME IS REQUIRED FOR THIS JOB POSTING****
Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees
earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your
application. Please note that the Department of Innovation and Technology must verify proof of higher education for
any degree earned (if applicable) before any offer can be extended. You WILL NOT be considered for the
position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an EPMO Standards and Process Manager for Enterprise Portfolio Management Office. The successful candidate will direct a team and work collaboratively with the EPMO staff toward delivery of project management and governance services. This position will oversee process implementation for various initiatives, including new processes, Project Portfolio Management (PPM), Demand Management, Resource Management and enhanced Financial Management for Information Technology (IT) projects. If you possess these knowledges, skills, abilities and experience, we invite you to apply today to join the DoIT team!
As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program - voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Job Responsibilities
20% Subject to management approval, serves as the EPMO Enterprise Support Manager for the Department of Innovation and Technology (DoIT) Enterprise Project Management Office (EPMO):
• Oversees process implementation for various initiatives, including new processes, Project Portfolio Management (PPM), Demand Management, Resource Management, and enhanced Financial Management for Information Technology (IT) projects.
• Participates, contributes, and evaluates EPMO business processes, EPMO PPM processes, and system efficiencies based on improvement initiatives and client agency needs.
• Documents governance processes and reviews and enhances project workflow standards.
• Documents existing EPMO processes and improvements and forecasts expected results of process changes.
• Collaboratively works with Internal Audit, Procurement, and Information Technology governance point of contacts to ensure EPMO processes and policies are in alignment.
• Coordinates with EPMO staff on business process objectives and identifies areas of improvement.
• Submits EPMO surveys to agency clients for feedback on governance and PPM systems.
• Acts as single point of contact for process related questions or issues.
• Monitors and enforces process compliance with applicable DoIT and State of Illinois standards and regulations.
• Conducts records management to ensure all project documents are stored in the appropriate document repository.
• Assists with the maintenance (enhancements and updates) of agreed framework standards including documentation standards/templates and process frameworks.
15% Serves as Publication Owner, conferring with EPMO and DoIT leadership on feasibility of recommended policies, EPMO Newsletters, guides, templates, and processes:
• Maintains EPMO websites, communications, policies, and procedures.
• Implements and evaluates standardized policies and procedures as identified by the Enterprise Portfolio Management Office
• Devises, directs, and evaluates the development and supporting policies, methods, procedures, forms, and performance standards necessary to implement changes in management functions.
• Documents and maps current agency work processes with the goal of improving departmental procedures and creating the framework for process improvement and automation.
• Prepares user and operation guidelines, operational guidelines, operational manuals, and system documentation.
• Collaborates with EPMO staff to create status reports.
• Communicates weekly status to EPMO Leadership.
15% Act as DoIT PPM administrator to manage PPM user base:
• Owns functional design and maintenance of EPMO Websites, and PPM Job Aids.
• Assists in the maintenance and updates to EPMO Project Management templates and guides.
• Facilitates administrative backend duties within EPMO PPM system.
• Participates in EPMO user acceptance testing.
• Attends EPMO PPM change control meetings
(Job Responsibilities continued)
15% Collaborates with the Deputy Director of Learning & Employee Development to oversee training development, planning, and delivery for the EPMO:
• Attends new product development and release meetings as a core team member.
• Develops training courses in collaboration with EPMO staff for EPMO staff and client agency users of EPMO products and systems.
• Trains EPMO staff and client agency personnel on new procedures and informs them of changes to current procedures as they relate to business need.
• Manages training curriculum for portfolio, program, project managers, and project coordinator roles within EPMO and client agencies.
15% Serves as an EPMO Product Owner:
• Manages and prioritizes product backlog, including backlog planning and refining working sessions.
• Maintains the product backlog to edit, create, and delete SAFe stories to ensure user stories are ready for development with correct acceptance criteria and that the product backlog is transparent, evident, and understood by enterprise stakeholders.
• Creates product vision and roadmap to ensure alignment with the vision, goals, and objectives of the EPMO and DoIT leadership overall strategy.
• Guides product development and scrum teams in implementing a product's vision and roadmap.
• Conveys changes in customer requirements and vision to the development teams.
• Initiates and participates in Sprint review discussions, providing feedback and identifying areas of improvement.
• Participates in Change Approval Board 'Go/No Go' meetings to approve product changes presented for approval to move forward to production go-live.
• Serves as liaison between Client agency stakeholders, DoIT Leadership, and development teams to ensure all have proper buy-in, receive communications regarding issues and risks escalated, and direction on future releases.
• Acts as customer advocate to communicate product's vision and goals to the team.
• Collaborates with prospective users and clients to understand and anticipate their needs and translate them into product requirements.
• Utilizes Agile, Waterfall, and Software Development Life Cycle project management methodologies in performance of duties.
10% Serves as full line supervisor:
• Assigns and reviews work.
• Provides guidance and training to assigned staff.
• Counsels staff regarding work performance.
• Reassigns staff to meet day-to-day operating needs.
• Establishes annual goals and objectives.
• Approves time off.
• Adjusts first level grievances.
• Effectively recommends and imposes discipline, up to and including discharge.
• Prepares and signs performance evaluations.
• Determines and recommends staffing needs.
-
5% Keeps abreast of new developments in the business process engineering, service reporting, and management area:
• Maintains and improves analytical, design, facilitation, and technical skills through attending in-house educational offerings, vendor delivered training, and involvement in professional societies and user groups.
• Develops training materials and provides one-on-one training to and orientation of new EPMO staff.
5% Performs all other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in Information Technology, Management Information Systems, Computer Science, or related field.
2. Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in computer science or a related Information Technology field.
3. Requires four (4) years of professional experience supervising a team of professional staff in an information technology environment.

Preferred Qualifications (In Order of Significance):

1. Bachelor's or Master's Degree in business administration, computer science, or engineering, or equivalent experience.
2. Four (4) years of professional experience formulating and implementing policies and processes for the total management process of information technology and telecommunication services/operations for a professional organization.
3. Four (4) years of professional experience in project and product management.
4. Four (4) years of professional experience performing business analysis.
5. Four (4) years of professional experience with IT Governance facilitation and implementation.
6. Four (4) years of professional experience with business process design and business process engineering definition and modeling.
7. Four (4) years of professional experience with Agile, Waterfall, and Software Development Life Cycle project management methodologies.
8. Ability to analyze and solve administrative, system, and product issues.
9. Ability to maintain professional working relationships.
10. Developed verbal and written communication skills to present information to others with clarity and precision.
11. Six Sigma training or certification.

Conditions of Employment
NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

1. Requires ability to travel.
2. Requires ability to work overtime.
3. Requires ability to pass a position specific, agency required background check.
4. Requires ability to work outside of normal business hours to meet deadlines.
5. Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
6. Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
7. Requires ability to lift and carry objects weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: 8:30 am - 5:00 pm Monday - Friday
Work Location: 120 W Jefferson St Springfield, IL 62702-5170
Agency Contact:
Lorna Bock
Email: Lorna.A.Bock@illinois.gov
Job Family: Science, Technology, Engineering & Mathematics
Term Appointment:
Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a
probationary period. The term may be renewed for successive four-year terms at the Director of the
Department of Innovation and Technology's discretion.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.