Service Support Analyst

Job Title: Service Support Analyst
Location: Raleigh, NC (Hybrid)- In person Interview Only
Job type: 6+m Contract
Desktop and M365 Support Analyst
Transitioning to a new Microsoft Tenant and fully independent Desktop Management.
Our IT Ops team will take on all desktop and M365 support and it will be a significant transition to our staff
We need someone with good communication skills, excellent customer service skills, and an even/calm presence to support our staff through the initial transition and the new ongoing support processes.
Expected Skills:
Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Description:

• Technical assistance, support, and advice to end users for hardware, software, and systems
• Hands-on technical and functional assistance to business and technical users
• Remote technical and functional assistance to business and technical users
• Support of the Office 365 environment (administration and useage)
• Able to support remote PC setup and application installation
• Will be on-site for a portion of the week to support hands-on users