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Form of workEnd User\Desktop Support Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology.
We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn.
Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. We're seeking a future team member in the role of Senior Associate to join our Workplace Technology Support team.
This role is located in Pittsburgh, PA. In this role, you'll make an impact in the following ways: Provide second line technical support to all BNY Mellon Employees and Contractors. Respond to requests for technical assistance via phone, chat and Self-Service tickets.
Troubleshoot Microsoft 365. Research and understand support changes and updates as well as adhere to company policies, technologies, and incident management processes. Remotely diagnose and troubleshoot PC\Laptop, BYOD, VPN and software issues.
Research solutions using available knowledge base. Advise users on appropriate actions. Document all inquiries and incidents as required.
Assign unresolved Incidents to appropriate support teams in a timely manner. Ensure incidents requiring urgent attention are escalated via the identified escalation management procedure. To be successful in this role, we're seeking the following: Bachelor's degree in a related discipline or equivalent work experience required.
4-6 years of experience in technical and customer-support required; experience in the securities or financial services industry is a plus. Prior related experience including Internship experience is a plus. Knowledge of and any familiarity with PC hardware and software.
Experience with MS 365 Suite products. Customer service experience. Excellent communication and interpersonal skills.
Excellent attention to detail and documentation skills. Ability to keep a level head in pressure situations. Ability to follow set procedures and processes.
Flexibility in working hours. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion, Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company CDP's Climate Change 'A List' Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination and follow-up on straightforward and some more complex end user related IT problems and ensures resolution. Provides local smart hands capability and maintains management of End user Assets.Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, local and organisational changes are supported including the provision of smart hands activity.Support the onboarding and implementation of new products and services and support the end user engagement and education of Technology Services. Ability to co-ordinate events and support of major incidents impacting the End-user environment.
Responsible for the maintenance and upkeep of the organisations tracking of end user assets.Implements small to medium-sized projects to meet business needs and requirements and/or Supervises and/or trains a team by providing instruction, making assignments, support in technical tools and skills, as well as specific applications and their business functions to maximize their contribution to more junior members of the team and trains customers on new products, applications and platforms. Manage known risks and identify new ones.Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution, and communicates directly to business on project status and problem resolution. Foster the concept of continuous process improvement.To understand configuration and functionality of site technology (including any space where technology is consumed) To have an high level of troubleshooting knowledge to support the primary products and services used by the end user employee base.
Working knowledge of diagnosing and resolving technical hardware and software issues, remote admin tools, Internet connectivity and Microsoft operating systems and office suite. Contributes to the achievement of related teams' objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in a related discipline or equivalent work experience required4-6 years of experience in technical and customer-support required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work.
We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
