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Title: Service Solution Trainer
Location: GLMA, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Day to Day Responsibilities
Conduct training and education programs for employees and external customers
Assist in evaluating training needs by evaluating employee knowledge, skills and abilities against needs of job, and identifying gaps where training is needed
Conducts training of new team members and on-going training of existing team members
Performs training of field team members as required
Stay current on both sales and technical product knowledge
Work with other team members in the Training Department, MSX Management, and respective Market Management to assist in training plans
Consistently reviews training materials for preparation and perspective
Prepare and lead Dealer training using a standardized curriculum
Contributes to the training evaluation by collecting feedback from trainees and collaborating with Management
Assists in training internal new hires to help embrace client culture and understand roles and responsibilities for markets to be supported
Always maintain positive healthy team and customer relationships
Always maintain their discretion, confidentiality, professionalism with the materials and programs used and executed
What you bring
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
80% Travel required
Overnight travel required
Have ability to equally accommodate working from home office or remote location
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.
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