Service Programmer

Why Pref-Tech?

“We are a family” is an often-used cliché in business.  It rarely translates into amazing relationships where you feel encouraged, supported, and part of something greater than themselves.  We aim to make the phrase have meaning. We aim to make “family” a core reason we attract incredible people, retain them, and collectively deliver unequaled quality and service to customers.  If your heart and mind are pushing you to join a team who deeply desires to be the best in the world, has a long-game approach to business, prides itself on doing exceptional work, celebrates service to others, and is willing to invest in you, you should consider Pref-Tech. 

Work Hours: 

Our office hours are from Monday – Friday, 8:00 a.m. to 5:00 p.m. There is no set schedule for field personnel as work schedules vary depending on client needs.

Position Overview:

A Service Programmer at Pref-Tech will be responsible for assisting customers both internal and external with various requests for security systems programming support.

Duties and Responsibilities: 

First and foremost, at Pref-Tech, you must understand, internalize, and represent our PGRIT Core Values:

• Professionalism: Our expectations are high, we take great pride in our work, and we communicate well.
• Grit: We thrive on challenges.  We do what it takes to get the job done.
• Right: We know what right is and do it every time.
• Intelligent Thought: We plan meticulously, execute decisively, and resolve issues effectively.
• Trusted Advisors: We are experts. We continuously develop our knowledge and transfer that knowledge to each other, our customers, and our vendors.

You must also fulfill our purpose statement within all decisions and actions in performance of your job and when representing Pref-Tech:

“Within a family culture, nurture and inspire our employees to creatively resolve customer pain using the highest level of craftsmanship and service.”

The following are tasks that the position is responsible for, but not limited to:

• IP addressing of cameras, intrusion, and access control devices.
• Security/Intrusion system programming of cameras, intrusion, and access control devices within the various platforms (such as Genetec, Honeywell, Software House, DMP, Bosch, etc.)
• Assisting Service Technicians with support for the following items:
  • Software Installation/Configuration/Troubleshooting
  • Access Control Configuration/Troubleshooting
  • Video Camera Configuration/Troubleshooting

Desired Qualifications and Experience:

• Effectively communicates with employees and management
• Excellent written and verbal communication skills
• Ability to problem solve and troubleshoot accurately and efficiently
• Continuously develops technical and professional skills

• Willingness to take on new challenges and build on current skills

• Capacity to work independently and collaboratively, as well as coordinating workload with colleagues.

• Ability to work efficiently without compromising quality or accuracy

• Familiarity with one or more of the following systems
  • Access Control
    • Genetec
    • Software House
    • Honeywell
  • CCTV/Video Surveillance
    • Genetec
    • Salient
    • IPConfigure
    • Milestone

For a Programmer II position additional duties and requirement include:

• Performing standard refresher end user training on various security system platforms as requested or required
• Participating in the On-Call rotation
• 2 years or more of experience with the above systems.

Position Requirements:

• Currently licensed or must have the ability to immediately obtain TXDPS Security License
• Must pass a drug screening and participate in the random drug screening program
• Must pass a background check

Compensation:

• Inclusion in Operational Incentive Program, which shares excess profits as bonuses
• 401K Safe Harbor Plan with matching dollar-for-dollar up to 4% of annual gross salary (Traditional and Roth options available)
• Health, dental, vision and other elective insurances

Contact Information:

recruiting@pref-tech.com

Additional Information:

Preferred Technologies, LLC is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.
Employment is contingent upon successful completion of background investigation and pre-employment drug screen.  All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.