Service Program Manager

We are seeking a motivated Service Program Manager to join our dynamic Service Operations Team. In this role, you will spearhead the development and implementation of initiatives aimed at enhancing scalability and operational efficiency within our automotive service division. 

The ideal candidate for this role is a first principles thinker willing to find a creative path to solve problems previously unsolvable.  They will grasp the interconnectedness of our team's efforts within the broader context of Tesla's success, ensuring alignment of our processes with the company's overarching objectives. Moreover, they will thrive in a fast-paced environment, collaborating with a top-tier team, while consistently upholding principles of integrity and demonstrating an unyielding passion for driving innovation.

• Demonstrated leadership experience, including successful management of teams or projects, with a proven ability to motivate and guide team members towards achieving organizational objectives
• Proficient in lean methodology principles and experienced in applying them to drive process improvement initiatives, coupled with a proven track record of implementing successful change management strategies
• Proven ability to effectively manage multiple projects concurrently, adeptly prioritize tasks in a fast-paced environment, and confidently navigate challenges and ambiguity
• Demonstrated capacity to quickly grasp new concepts, proactively seek clarification, and exhibit strong interpersonal skills, while maintaining self-motivation and adaptability
• Track record of cultivating positive relationships with internal business functions globally, as well as external vendors coupled with first principles approach to problem solving with outstanding verbal and written communication skills, capable of delivering polished presentations to senior-level managers, executive leadership, and engaging directly with customers
• Flexibility to travel up to 25% of the time to support various business initiatives and engagements