Service Professional (Host)

JOB DESCRIPTION

Summary/Objective

This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner. Rolls silverware to ensure that all guests have proper eating utensils. Busses tables and resets them as well as prebuses tables so guest do not have a cluttered dining area. Occasionally will perform a To-go order. Cashes guest out at the front of the restaurant thanking them for their visit and encourages them to come visit us again. Frequently walks around the restaurant and speaks with guests about their experience and ensures quality of experience by building rapports. Helping fellow Service Professional throughout the breakfast and lunch service by assisting with drink orders, refills, table touches, and bussing and prebussing tables in free time as well as participating in cleaning projects during down time.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets and seats guests, presents menus to guests, informs them of special catch and soups.
• Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
• Takes names on a waiting list.
• Runs the floor plan board.
• Observes tables and keeps track of clean, dirty and occupied tables.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
• Cleans, organizes and stocks menus at host area.
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
• Fills to-go orders, if applicable.
• Maintains restrooms throughout shift.
• Sweeps floor and front entrance area and wipes front windows frequently
• Dusts the dinning area two times a week to ensure the cleanliness of the restaurant.
• Have mild knowledge of the menu and computer to take to-go orders in person.
• Performs other duties as directed.
• Maintain a positive and professional approach with team members and guests.

Competencies

• Customer Focus.
• Communication Proficiency.
• Organizational Skills.
• Stress Management/Composure.
• Multi-task oriented.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

A standard restaurant environment with high volume. The workstation may be drafty due to its location by the door, and the work environment noise level can be loud. Hazards may include, but are not limited to, slipping and tripping.

Physical Demands

Estimated percentage of daily physical requirements and/or number of pounds that may need to be lifted on the job:

• 100% -- Stands during entire shift.
• 75% -- Reaches, bends and stoops frequently.
• 20% -- Carries 20-lb. highchair about 10 times per shift over medium distances (20-30 feet).
• 50% -- Verbally communicates with guests and phone callers. Must be able to read, write and determine wait time based on Huckleberrys's procedures. Must be able to visually scan restaurant for clean, unoccupied tables. This position requires frequent washing of hands.

Position Type/Expected Hours of Work

This position regularly requires long hours and frequent weekend work

Required Education and Experience

• None

Preferred Education and Experience

• Prior restaurant experience.
• High school diploma or GED.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 25 – 30 per week

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person