AddressFueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We’re also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.
The Services Operations Advisor provides a strategic partnership with assigned Services management by operating their daily services business with precision and urgency. The incumbent in this role has a high degree of resourcefulness, is an excellent communicator, thrives in a fast paced and dynamic environment, and is process driven but flexible in approach.
What you will do:
- Enable all aspects of Services by acting as a liaison between Services departments, Sales departments, customers and our Trusted Partner Network in support of service delivery.
- Create Statement of Work and assist in review process, working with Legal and Accounting, to ensure compliance with CDW’s standards.
- Assign or approve staffing assignments with the appropriate resources and partners to meet project requirements, customer expectations and timelines.
- Review and collaborate with services management on resource capacity issues.
- Ensure projects are staffed in a timely manner based on predefined priorities.
- Assist in creating and analyzing project data to maintain health of project.
- Provide full life-cycle Engagement Management for customers and partners.
- Ensure timely and accurate invoicing of clients.
- Ensure all available revenue recognition is processed timely and accurately.
- Act as point of escalation to assist and/or resolve customer, sales or partner satisfaction issues.
What we expect of you:
- Bachelor’s Degree required, preferably in Technology, Business or Finance.
- Minimum 1 year Sirius experience or 3 years relevant to role external experience required.
- Ability to work independently with minimal managerial guidance utilizing historical best practice experience and decision-making skills.
- Ability to communicate effectively both orally and written using a variety of styles and techniques appropriate to the audience.
- Demonstrated ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines.
- Applicant should demonstrate solid attention to detail and a penchant for accuracy.
- Exceptional customer service skills.
- Proven ability to proactively collaborate, and build relationships, take initiate, and creatively problem solve.
- Ability to excel in a dynamic and fast paced environment.
- Ability and willingness to work nights/weekends as required to meet client and/or business needs.
- Ability to understand, remember, and apply oral and/or written instructions or other information.
- Experience with Professional Services Automation tools, a plus.
- Experience implementing process improvement projects, a plus.
- Experience in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.), a plus.
About us
We make technology work so people can do great things.
CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
