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SalaryWe offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace!
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.
- Maintains a high level of customer satisfaction.
- Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
- Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action, and termination.
- Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
- Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate.
- Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.
- Handles documentation and resolution of Goodwill claims with manufacturers.
- Determines needs relating to special tooling, equipment, vehicles, and work hours, etc.
- Interviews and hires personnel for service department.
- Maintains a safe, clean, neat and orderly work environment.
- Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
- Resolving customer disputes to ensure fair value for the customer and company.
- Reviews work orders and ensure timeliness of completion and accuracy.
- Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
- Regularly review JHA’s, review company wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
- Works within and promotes vision, mission, and values of BMC.
- Performs other duties as assigned.
Supervisory Duties:
- Manages all service department personnel
- Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department
- Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development
- Communicates with and coaches employees on assignments, providing technical expertise as needed.
- Selects, trains and develops employees consistent with department/division goals, providing coaching on career development
Qualifications:
- Mechanical experience with the product lines we represent
- Two-year degree or equivalent experience and training preferred
- Prior supervisory experience or Service Management Training preferred
- Excellent customer service skills
- Good oral and written communication skills
- Computer knowledge
- Must have good leadership, detail and organizational skills.
- Ability and willingness to work flexible hours
- Must possess a clean driving record
As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Nebraska, and Montana. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:
- Generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company each year once eligibility is met, with no minimum required contributions out of your pocket.
- Health Insurance – 4 plan options including, 3 High Deductible plans
- Dental Insurance – 2 plan options – Basic and Preferred
- Vision Insurance
- Flexible Benefit Plan
- Basic Life/AD&D and Supplemental Life Insurance
- AFLAC options - Cancer Insurance/Accidental/Hospitalization/Short Term Disability
- Short-Term Disability Coverage – 60% of salary paid by Butler
- Maternity and Paternity Benefit
- Holidays – 7 days company paid
- Health Savings Account (with High Deductible Healthcare Plan options) – Employer contribution up to $1000/yr
- Paid Time Off (PTO) starting at 15 days a year accrued through pay periods
- 401(K) Plan
- 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
- Employee Assistance Program (EAP) – including Health Coaching
- SmartDollar – employer paid financial planning program
- Legal Shield/ID Shield products
- Other company-sponsored benefits include safety glass allowance, optional Credit Union membership and educational assistance.
Butler Machinery Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
EOE/Minorities/Females/Vet/Disability
