Service Manager

Wilson Plumbing, Heating, Cooling and Electrical the leading full service home service business in the area. Third generation family owned and operated since 1958, we are able to offer a warm growth environment with a work life balance second to none.

We focus on the residential home market for Heating, Cooling, Plumbing and Electrical services. Providing a HVAC and Plumbing contractor we provide homeowners 100% Satisfaction Guaranteed services. Our team is professional and experienced to meet any challenge, in the past 60+ years we have seen some unbelievable challenges overcome by our technicians across multiple divisions.

We value our employees and provide a working environment where your efforts are recognized, valued and rewarded!!

Some of the best benefits for our team include:

Highly competitive pay rates

Career development trainings

Opportunity for growth and advancement

Two weeks of paid vacation in your first year

Cell Phone reimbursement

Health, Dental and vision insurance

401(k)

Company Vehicles

Paid Holidays

Bonuses

Company provided iPads for work

Company provided uniforms

Description

The Service Manager is responsible for overseeing our Call Center and warehouse staff during the weekends. A proper candidate for this role is comfortable leading, delegating, and holding team mates accountable. This individual must be confident in their abilities to oversee the facility over weekends with autonomy.

The essential functions include, but are not limited to the following:

• Provide guidance and support to call takers and warehouse staff members
• Utilize technicial knowledge to benefit function of the team (plumbing, HVAC, electrical)
• Track KPI metrics and hold team mates accountable for maintaining their scorecard
• Identify prospect's needs and suggest appropriate products/services
• Build long-term trusting relationships with prospects
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and Sales executives

Commission will be based on reaching daily, weekly, and monthly goals

Requirements

Requirements

• Proven work experience in the trades industry
• 3+ years of management
• Hands-on experience with multiple sales prospecting techniques like cold calling, cold emailing and social outreach.
• Track record of achieving sales quotas
• Experience working with a CRM
• Sound understanding of sales performance metrics
• Excellent communication and negotiation skills
• Ability to deliver engaging presentations

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• 8 hour shift
• Every weekend

Experience:

• Customer service: 3 years (Required)
• Sales: 1 year (Required)

Work Location: Hybrid remote in Stow, OH 44224