Service Manager

Summary:

Reporting directly to the Regional Operations Manager (ROM), the Service Manager oversees all service-related activities and performs supervisory functions within his or her respective Service Center as outlined below.

Qualifications:

Education and/or Experience:

• 5+ years in a mechanic-related position required
• Prefer supervisory experience in the oil & gas industry
• High school diploma or GED required
• Associates of Science in industry related program preferred
• Must be reliable, dependable, and able to work long hours if required
• Must be able to travel whenever necessary
• Must work well in a team-oriented environment
• Thorough understanding of the mechanical aspects of reciprocating and rotary screw natural gas compressors
• Thorough understanding of the mechanical aspects of natural gas-powered engines
• Understanding of ancillary compression and gas production-related equipment
• Interpersonal skills necessary to perform supervisory function and the ability to interact appropriately with customers
• Ability to communicate, both written and verbal
• Must have a thorough understanding of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook, and proven ability to quickly learn, utilize, and comprehend other software.
• Must be able to learn and become proficient in Microsoft D365
• Must have and maintain an acceptable driving record in line with CSI requirements
• Must be able to pass all DOT drug-related testing

Responsibilities:

Supervisory:

• Supervision either directly or indirectly of Field Service Technicians, field/shop personnel and area clerical and/or secretarial personnel
• Assign tasks and duties of direct reports as appropriate
• Generate performance appraisals for all direct reports
• Approve appropriate cost-of-living and/or merit compensation adjustments for personnel within assigned Service Area
• Assist in the recruitment and hiring of field personnel
• Resolve conflicts among subordinates. Initiate and document disciplinary action when appropriate
• Monitor and perform appropriate evaluations for the quarterly incentive plan
• Schedule vacations for direct reports
• Terminate service personnel when necessary

Asset Management:

• Maintain overall responsibility for the care and wellbeing of CSI’s compression assets
• Ensure that preventative maintenance is performed pursuant to company standards on all compression equipment
• Oversee field overhauls of compression equipment
• Perform regular inspections of all compression equipment within the geographic area of responsibility
• Ensure that assets returning from the field are made ready for additional service
• Review predictive maintenance reports such as lube oil analyses for prevention of catastrophic equipment failures
• Investigate and document major equipment failures. Recommend and implement procedures to avoid repeat failures
• Assign Field Tech Specialists to assist Field Service Techs in troubleshooting problem equipment
• Know when to reach out for Tech Support from the ROM, other Service Managers, and to Tech Services Team
• Keep abreast of new equipment features and service bulletins on existing equipment; ensure distribution to all appropriate personnel
• Approve the ordering of company vehicles for service personnel
• Manage inventory in conjunction with the respective Parts Manager to ensure necessary parts are kept on hand and to optimize stock levels. Enforce authority over parts purchases to minimize unnecessary stocking of parts and excessive material costs

Safety and Environmental:

• Ensure that all company guidelines for working in a safe environment are strictly followed
• In conjunction with the HSE Team, attend and oversee weekly safety meetings when possible
• Review all required safety documentation for safety violations and/or accident reporting, and take appropriate action
• Ensure that customer safety guidelines are met and ensure that CSI's safety guidelines are met by CSI contractors
• Enforce CSI’s safety policy for company vehicles
• Think safety at all times
• Ensure that CSI complies with any and all environmental regulations
• Maintain environmental records relative to Business Unit operations such as engine emission output and disposal of waste oil and filters

Financial Administration:

• Manage and Plan work with intent to reduce and control overtime, ultimately controlling largest segment of GP
• Review spending practices of field personnel
• Review Work Orders: ensure that the entry of all Work Order information is correct and that area personnel are trained in the correct methods of completing Work Orders timely and accurately
• Initiate appropriate warranty claims
• Review coding of charges and approve invoices for those charges
• Assist the ROM in the review of the monthly financial statements and recommend appropriate corrections
• Assist the ROM with generation of the assigned Service Centers Major Maintenance planning, Capital costs plans, and expense planning

Training:

• Ensure that field personnel are appropriately trained to maintain and repair their assigned equipment
• Monitor the progress of each service employee and schedule appropriate training classes as warranted
• Attend training sessions to keep abreast of new equipment and enhance management and supervisory skills
• Ensure that all direct and indirect subordinates have been appropriately updated on company policies and procedures. Ensure also that they have been in contact with Human Resources Department personnel for new employee orientation, if applicable.
• Identify and train potential successors

Sales and Customer Relations:

• Respond to the service needs of CSI’s customers in a cooperative, responsive manner
• Establish relationships with customers’ field personnel
• Pass any leads obtained at the field level on to the appropriate Account Manager
• Provide Account Managers with knowledgeable support in their project quotation efforts. Provide them with needed cost estimates for maintenance jobs, service jobs and other projects including turnkey installations
• Attend customer meetings with sales personnel when appropriate

General:

• Operate under the guidelines enumerated in the CSI Managers Manual and the CSI Employee Manual
• Keep ROM, RSM, and other CSI Management personnel appropriately informed of Area business, activities, and concerns

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to walk; use hands or fingers to handle or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 25 pounds.

Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

Pass the required physical examination, including drug and alcohol screening.

Travel:

• Travel up to 10%

EOE/AA