Service Manager

Service Manager

Are you a technician with construction, diesel, or heavy equipment repair experience? Do you also have management experience in a service department? If you answered yes, then we want you to apply!

About The Company

Pat Kelly Equipment Company, Inc. is an authorized multi-brand construction equipment dealership located in St. Louis, Missouri. Pat Kelly Equipment is an independent family-owned and operated company that provides dedicated sales, rentals, tools, parts, and service support for customers in the construction, landscaping, material handling, and utility industries. Pat Kelly Equipment represents leaders in the heavy equipment industry such as New Holland Construction Equipment, National Crane Boom Trucks, Manitowoc ShuttleLift Industrial Cranes, Elliott Equipment Personnel Cranes, Genie Aerial Lifts, Bomag Compaction Equipment, and many more. For more information, visit http://www.patkelly.com/

Purpose

Manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grow profitable service labor sales and exercise disciplined expense control. Attract, retain, and assist with the development of department personnel.

Responsibilities

Heavy Equipment Service Manager Duties:

• Communicate, enforce and monitor service department processes to ensure customer satisfaction
• Manage all repair and maintenance work for customer machines and Pat Kelly Equipment rental fleet equipment
• Supervise service department personnel
• Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge
• Manage staffing and retention of service personnel. - Coordinate training and development opportunities for technicians
• Operate and maintains department including uniforms, tools, supplies and equipment required to perform job responsibilities
• Manage customer relations and service invoicing process
• Financial management of the service department
• Review work orders for completeness and accuracy prior to customer billing
• Generate service invoices for customer billing and process transactions
• Acquire new service business and estimate repair costs accurately and timely
• Manage warranty claim submission process with manufacturers in a timely manner to receive maximum credit
• Maintain a clean work area and performs work in a neat and orderly fashion
• Follow all safety rules and regulations in performing work assignments
• Maintain knowledge of dealer equipment manufacturers and competitive products
• Perform daily department opening and closing procedures
• The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned from time to time

Experience, Education, Skills and Knowledge

• 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
• Experience with off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience analyzing and interpreting internal reports
• High School Diploma, GED, or equivalent experience required
• Higher education such as a 2-4-year degree, vocational certification or military experience is preferred.
• Management or supervisory experience is preferred.
• Additional Skills: Basic Business Computer Skills, Business Management Systems, Data Entry, Work Orders, Microsoft Office, Professional Written & Verbal Communication, Phone Etiquette, Time Management, Organizational Skills, Safety Advocation, Team Player, Autonomous, Leadership (lead by example)

Physical Requirements

• Able to bend, squat, or climb on equipment frequently, lift at least 30 lbs, stand or walk for extended periods on slippery or uneven surfaces.
• Must also be able to sit in an office setting for extended periods of time.
• May occasionally work outdoors in hot or cold weather conditions.
• Accommodations can be made within reason.
• May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents.
• Physical strength is required to occasionally move and manipulate heavy objects short distances (lifting equipment available).
• Must maintain a professional personal appearance.
• The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned from time to time.

Salary & Benefits

This full-time position includes a competitive salary and benefits package commensurate with experience.

Health Insurance / 401K / Paid Time Off / OEM Training

Work Environment: This is a family owned and operated company where each individual is valued as more than an employee.

Operating Hours: Monday-Friday 7:00 A.M.-5:00 P.M.

Pat Kelly Equipment Company, Inc. is an Equal Opportunity Employer - Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Day range:

• Monday to Friday
• No weekends

Shift:

• 10 hour shift

Education:

• High school or equivalent (Required)

Experience:

• service department: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person