Service Manager

Responsible for the day to day operations of the Service Department including hiring, training, pricing jobs, assigning and directing work, addressing complaints and resolving problems, completing payroll and various other administrative tasks.
 
Additionally, the successful candidate will have the skills and experience necessary to manage and develop our technicians and grow our service department sales, productivity and profitability. 

Responsibilities include:

    Meeting TAG's financial objectives for the Service Department and continually growing the business

    Ensuring a positive work environment where employees work together as a team

    Evaluating tech performance, helping our techs succeed, and actively recruiting new technicians

    Monitoring technician training and certification requirements

     Maintaining (and continuously improving) day to day shop operations

     Sustaining Elite Support processes to provide a CUSTOMER OBSESSED CUSTOMER EXPERIENCE

     Communicating effectively with all employees, customers, and management

     Managing and tracking various metrics

    Completing various administrative tasks including payroll, expense management, policy, etc.

    Visiting our customers with outside parts and truck salesmen to build strong relationships

    Working effectively with the Parts Manager and General Manager to improve sales and profit

    Promoting safe work habits and ensuring that safety rules are followed

    Coordinating the processing of warranty claims with warranty administrator to maximize recovery

    Working with the General Manager, the Parts Manager, the Shop Foreman, and all other employees to provide a pleasant workplace for our employees and exceptional experiences for our customers
 

Qualifications include:

     Extensive experience in a Heavy Duty Truck Dealership is strongly preferred

     Effective leadership and management skills

     Excellent diagnostic skills and the ability to teach, coach, and mentor our technicians

     Ability to prioritize the workload and delegate jobs to techs with the appropriate skill level

     Good communication skills.  The ability to communicate effectively with employees and customers

     A strong work ethic and commitment to extra hours when needed

     Desire to work in a fast paced, highly demanding, yet very rewarding environment

 

We Offer:

     Salary Commensurate with Experience

     Aggressive Monthly Bonuses based on department performance

  
Do you have the experience necessary to manage (and grow) a successful