Service Manager

Service Manager 

Optimum RV, a growing full-service RV Dealer, is seeking an RV Service Manager. 

We’re looking for a dealership savvy professional to work alongside our Parts Associates, Service Advisors, and Service Technicians. 

Responsibilities 

• Schedule work in and out of the shop 

• Hire, supervise and direct all service technicians and apprentices as approved by Dealer Principal 

• Ensure that all parts, tools and appropriate time is available for technicians to complete the work 

• Directs and Supervise Service Desk Personnel with training and coaching mentality 

• Directs and Supervise Parts Manager and personnel and assist in proper parts procedures and policies 

• Directs and supervise Warranty Administrator to process warranty claims in a timely and efficient manner 

• Ensure that all employees under their supervision receive the proper training and upgrading of systems. 

• Liaison between service advisors and Sales Management 

• Must acquire approval from sales department on all Internal RO’S 

• Track Technician Productivity 

• Track Open Repair Order Reports and others as directed 

• Responsible for a profitable operation of the service department while gaining maximum production under controllable costs 

• Setting and maintaining profit goals. 

• Leads by example. 

• Maintains a balance between shop efficiency, labor rates, and expenses 

• Assists the Service Advisors in the dispatch of work to correct technicians and or work with the shop foreman to do the same 

• Responsible for the cleanliness and safety of the service department and shop 

• All other duties as assigned 

Minimum Qualifications 

• Technical RV Service knowledge 

• Previous management experience 

• Maintain a positive atmosphere  

• Stability under pressure 

• Creative and open to constant change 

• Knowledge and technical expertise 

• Able to display leadership skills and manage others accordingly 

• RVIA/RVDA certifications - preferred 

Benefits 

Optimum RV offers an excellent benefits package to all eligible employees including: 

• Competitive wages 

• Medical insurance 

• Dental insurance 

• Vision Insurance 

• Company-Paid Life insurance 

• Supplemental Life Insurance 

• Short & Long Term Disability 

• Critical Illness, Accident and Hospital Indemnity coverage 

• EAP 

• Wellness Program including Gym Reimbursement 

• Vacation, Personal Time & Holiday pay 

Optimum RV complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice. 

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