Service Integration Specialist

JFS has an exciting "new" opportunity for a Service Integration Specialist

• Do you have a case management background?
• Do you have the demonstrated ability to work effectively and sensitively with refugees?
• Do you have strong follow-up skills and an attention to detail?

If so, then this may be the position that you are looking for!

What You'll Do

In this role, you'll coordinate case management and other supportive service provision across agency programming for clients entering the agency through Resettlement and Placement Program and follow them through their first 365 days in the country. This includes providing direct case management services as needed, including access to medical, social, employment, educational, and other essential services and navigating local systems. Major responsibilities include creating service plans for new arrivals to ensure timely and holistic provision of services to help them reach self-sufficiency, minimize poverty, and successfully make a new home in the United States, as well as providing support to direct line staff across agency teams to fulfill service plan provision.

What You'll Bring

• Bachelor's degree or higher in a human services related discipline or equivalent work experience
• One-year case management experience in providing direct services to refugees and immigrants.
• Experience linking clients to a broad range of essential, community-based services.
• The ability to provide coaching and leadership in time management and task division.
• The ability to provide culturally sensitive case management is required.
• Proficient communication skills for interaction with clients / public and for documentation of case notes, interviews, etc.
• Working knowledge of community resources for refugees and immigrants.
• Informed about refugee and immigrant issues, and available services to clients.
• Strong Internet research and computer skills, especially with Outlook, Word, and Excel.
• Data management and reporting as required by funding sources.
• Familiarity with and appreciative of issues related to people with diverse cultures and languages.
• Fluency in a refugee language is preferred along with strong written and verbal communication skills.

WHY JOIN JFS?

Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. For more than 150 years, JFS of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. This is why, in addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best.

ARE YOU READY TO JOIN OUR TEAM?

The starting pay for this position is between $26 - $29 (mid-range) per hour dependent on experience and skills. This position offers great benefits including 4+ weeks accrued Paid Time Off (PTO), plus 13-15 paid holidays, excellent health insurance options (IHA), 401k and much more. We also have a reduced full-time work week of 35 hours and an early close on Fridays!

This position requires a reliable vehicle, a clean NYS driver's license and required liability insurance levels of 100/300K. If hired, you must also be able to demonstrate having received the COVID-19 vaccination. If this sounds like the growth opportunity that you've been looking for, apply today! Come join our team and make a difference in your career and within the community.