Address
Form of workCareer Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn't be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible
around the world and help our communities grow and thrive.
A primary role of ADSD (Americas Distribution & Service Division) is to support and enhance Caterpillar's dealer network, which is a competitive strength and the critical way in which we serve our customers.
Caterpillar is looking for a Service Information Developer to develop and electronically author Service Information for delivery via the Service Information System 2.0 (SIS2.0) to dealers and customers worldwide.
This position is the first of a career progression that requires increasing authoring and product servicing skills and will primarily support Large Mining Trucks and Wheel Tractor Scrapers.
Service Information Developer 1 positions will utilize the Advanced Content Management (ACM) Authoring System to develop and electronically author a variety of Service Information types used to operate, maintain and repair Caterpillar equipment. This information is based on complex research of product service requirements and must be completed in a timely, accurate manner. SIS2.0 is an XML (ISO standard) based proprietary system that provides data intelligence by means of tagging content and structure that enables documents to be published electronically in the format specified by the service
engineer.
The Service Information engineering process begins when NPI information appears in the Engineering Data System and continues with design change through the product life cycle. The Service Information
Developer 1 provides information to the Information Integrator to support the development of Service Information Document Templates. Project Leaders assign work to Service Information Developer 1's.
Service Information Developer 1s must determine if information elements (IEs) can be reused as-is, if they need revision, or if new IEs need to be created. Research is completed by contacting Product Design/Support Engineers and through the use of a variety of corporate systems and resources.
Responsibilities Include but may not be limited to:
Skills:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Basic Qualifications:
Top Candidates Will Also Have:
#LI
#BI
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
March 28, 2024 - April 4, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community.
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn't be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible
around the world and help our communities grow and thrive.
A primary role of ADSD (Americas Distribution & Service Division) is to support and enhance Caterpillar's dealer network, which is a competitive strength and the critical way in which we serve our customers.
Caterpillar is looking for a Service Information Developer to develop and electronically author Service Information for delivery via the Service Information System 2.0 (SIS2.0) to dealers and customers worldwide.
This position is the first of a career progression that requires increasing authoring and product servicing skills and will primarily support Large Mining Trucks and Wheel Tractor Scrapers.
Service Information Developer 1 positions will utilize the Advanced Content Management (ACM) Authoring System to develop and electronically author a variety of Service Information types used to operate, maintain and repair Caterpillar equipment. This information is based on complex research of product service requirements and must be completed in a timely, accurate manner. SIS2.0 is an XML (ISO standard) based proprietary system that provides data intelligence by means of tagging content and structure that enables documents to be published electronically in the format specified by the service
engineer.
The Service Information engineering process begins when NPI information appears in the Engineering Data System and continues with design change through the product life cycle. The Service Information
Developer 1 provides information to the Information Integrator to support the development of Service Information Document Templates. Project Leaders assign work to Service Information Developer 1's.
Service Information Developer 1s must determine if information elements (IEs) can be reused as-is, if they need revision, or if new IEs need to be created. Research is completed by contacting Product Design/Support Engineers and through the use of a variety of corporate systems and resources.
Responsibilities Include but may not be limited to:
- Engineering drawing research and 3D model research
- Hydraulic and electrical schematic research
- Graphic creation for illustration purposes
- XML tagging for web delivery
Skills:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Basic Qualifications:
- Associate degree or higher
- 1-3 years of technical/engineering experience and/or previous experience blueprint reading
- Must up be able to travel up to 10%
Top Candidates Will Also Have:
- Hydraulic and electrical schematic knowledge or experience
- Pro-E, CREO, SolidWorks, Vis MockUp Modelling knowledge
- Experience within the Service Information Department with technical writing skills, or hands-on iron mechanical skills will be considered
#LI
#BI
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
March 28, 2024 - April 4, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community.
